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概要
Energetic and optimistic customer service representative with over 2 years of professional experience assisting customers in solving complex issues.
工作经历
Relationship Executive
Deepen Client relationships Via timely servicing and products cross sell based on, Needs based scenarios.
Adherence and compliance on operations risk, Money laundering Prevention (CDD) & Service Standards.
Proving a high level of client service by responding timely and accurately to Enquiries by corporate , Employee
Increase the professional domain Information and product knowledge through, Regular trainings, And briefings,
Conducted by product teams and portfolio team and other relevant trainers.
Process Elite accounts of Employee Banking for Corporate clients.
CRU specialist
Day to day handling of email portals for HBL customer services i.e. [email protected]
Key responsibilities
Effective complaint handling, showing analytical skills and expertise in accurate resolutions / closure of complaints.
Coordination with cross functional teams / units for effective complaint resolution and request processing.
