概要


I'm looking for a job that will enable me to creatively showcase talents, all the while challenging me to adapt new skills and practices, needed to advance within my chosen career path. Having Proven academic and curricular achievements, and the right technical and soft skills which someone required to propel the organization achieving its goals and objectives.


项目

Abacus Consulting
Team Lead
Social Media Officer & Reporting
Easypaisa
Chat Support Agent

工作经历

公司标识
Chat Support Executive
Telenor Microfinance Bank
Apr 2021 - Jan 2022 | Lahore, Pakistan

Providing resolution regarding customer\'s queries on different Social
Media channels, Facebook Messenger, Play-store and in-App live chat.

公司标识
Customer Support Executive
Easypaisa
Apr 2020 - Mar 2021 | Lahore, Pakistan

Worked as a Customer Support Executive in Easypaisa project.
Provided end to end resolution to the customers and closed the
resolution loop for better customer experience.

公司标识
Social Media Officer & Reporting Analyst
Abacus Consulting
May 2019 - Mar 2020 | Lahore, Pakistan

Responsible for coordinating client\'s escalations and social media
queries with different departments. Reporting Analysis of whole nonvoice Careem project including analysis of credit posting, Credit/Debit transactions, Corporate customer\'s refund.

公司标识
Team Lead
Abacus Consulting
Jul 2018 - May 2019 | Lahore, Pakistan

Worked as a Team lead in Abacus Consulting in Careem project to
ensure a positive experience for the customer by coaching and
managing other team members. Execution of daily operations by
overseeing staff training, team building exercises and performance
reviews.

公司标识
Email Support Agent
Careem
Feb 2018 - Jun 2018 | Lahore, Pakistan

Worked as Email Support executive in Careem project. Deal with
customer\'s concern via Email channel and provided end to end
resolution regarding customer\'s queries. Hands on experience on Zendesk.

学历

Allama Iqbal Open University (AIOU)
证书, B.ed‎
Biology, Chemistry, Psychology
Completed
2017
University of the Punjab
硕士, 科学硕士学位, M.Sc‎
Environmental Sciences
CGPA 3.4/4
2017
University of the Punjab
学士, 理工学士, B.sc‎
Advanced Biochemistry, Genetics, Zoology
等级 B
2015
BISE
中级/A级, 理工系(医学预科), F.sc‎
Biology, Chemistry, Physics
等级 A
2013
BISE
大学入学/0级, 科学, Matric‎
Biology, Chemistry, Physics
所占比重 73%
2011

技能

熟练 Computer Art
初学者 Conservation Awareness
中级 Cooordination Skills
熟练 Fluent in English
中级 Fluent In English and
初学者 Individual Counselling
初学者 Internet Protocol Suite
中级 Knowledge of Study Abroad Programs
熟练 Legal Affairs Management
熟练 Loyalty
熟练 Office Assignments
中级 Online Content Creation
中级 Oral Communication Skills
熟练 Power Point
中级 Production Quality Monitoring
中级 Proficient in Mandarin
中级 Record keeping
中级 Recruitment Management
初学者 security supervisor in dubai first security group
中级 Social Media
中级 Social Media Management
中级 Student Counseling
初学者 Team Building
初学者 Team Mgmt
熟练 المهارات الهاتفية

语言

中级 英语

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