Serves customers by providing product and service information and resolving product and service problems.
1. Attract potential customers by answering product and service questions and suggesting information about other products and services.
2. Open customer new landline connection by recording their information.
3. Maintain customer recordsu by updating their account information.
4. Resolve product or service problems by clarifying the customers complaint,determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
5. Maintain financial accounts by processing customer adjustments.
6. Recommends potential products or services to management by collecting customer information and analyzing customer needs.
7.Prepare product or service reports by collecting and analyzing customer information.

Generate, share, and reply to online reviews in a positive and open manner
Work trade shows as a spokesperson for the company
Network and gain the trust of potential customers and partners
Understand the products and services; fully inform potential customers
Utilize word-of-mouth marketing techniques, such as referral incentive programs
Oversee online comments and respond appropriately; forward to the marketing department as needed
Aid in the organizing of marketing events

Phone banker