概要

I have over 10 years of professional experience in team management, communications, training & development, and administration with several companies. I am a flexible and values-driven professional. I am able to succeed in challenging, dynamic work situations thanks to my attention to detail, organization ability, sense of teamwork, and capacity to manage numerous tasks at once. A flexible and transformative leader with the capacity to work autonomously, provide strong presentations, and generate possibilities that helps companies achieve their aims.I can create effective social tactics that boost customer loyalty, encourage consumer interaction, and eventually enhance online traffic and transactions. I can prioritize tasks and successfully sell solutions to clients, business partners, and coworkers thanks to my in-depth understanding of the sector and good public speaking abilities. Additionally, I am good at leading teams, establishing and sustaining connections, and optimizing success by utilizing my core abilities.


项目

Human Resource Training

工作经历

公司标识
Customer Success Manager
WellnessLiving.
Jun 2020 - 代表 | Rawalpindi, Pakistan

⦁    Team building, training and coach team on customer success best practices.⦁    Assist team with executing growth, optimization strategies for our customers and oversee escalations for assigned accounts and team’s accounts.⦁    Ensure execution of customer journey touchpoints, including cancelation requests, business reviews, retention, upsells and other opportunities.⦁    Foster a positive team culture and participate in team development including hiring, onboarding, career development and performance management⦁    Assist team mates to review customer’s complaints and concerns and see to improve the customer experience in future.⦁    Contribute towards the achievement of company’s strategy and operational objects.

公司标识
Accounts Manager
CJO SOLUTIONS
Mar 2014 - Mar 2019 | Islamabad, Pakistan

⦁    Build and strengthen client relationships to achieve long-term partnerships.⦁    Maintain accurate client records, keeping track of any contract updates and renewals⦁    Develop a thorough understanding of our products and service offerings to better upsell and⦁    cross-sell to clients⦁    Stay on top of accounts, making sure they’re receiving services that are within their requirements and meeting their needs⦁    Resolving complaints and preventing additional issues by improving processes.⦁    Develops and maintains long-term relationships with accounts and collaborates with sales team to reach prospective clients.

公司标识
Floor Manager
J Telemarketing
Jul 2013 - Feb 2015 | Rawalpindi, Pakistan

⮚ Recruit, train, supervise and appraise human resources.⮚ Closing sales and managing team leads⮚ Review the performance of staff, identify training needs.⮚ Improve quality and to minimize errors to provide best customer service.⮚ Coordinate, manage, and monitor the working of various departments in the organization.⮚ Assist HR with recruiting when necessary and oversee the reports.

公司标识
Manager
Tesco
Feb 2008 - Jan 2012 | Greater London, United Kingdom

⮚ Maximizing profitability and setting/meeting sales targets, including motivating staff to do so.⮚ Deal with complaints from customers to maintain the store’s reputation and Monitor stock levels and purchases and ensure they stay within budget.⮚ Dealing with customer queries and complaints and maintaining statistical and financial records⮚ Promotes optimum staff performance by coaching, counseling, and disciplining employees.⮚ Identifies current and future customer requirements by establishing rapport with potential and actual customers to understand service requirements.⮚ Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.⮚ Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer

学历

University of East london
硕士, 工商管理硕士学位, HUMAN RESOURCE‎
Administration, Business Economics, Corporate Economics, Development Economics, Econometrics, Food Science and Human Nutrition, Human Resource, Human Resource Development
2009
Quaid-i-Azam University
硕士, MSc, MSC‎
Economics
2007
University of the Punjab
学士, 贸易学士, ‎
Accounting, Business Communication, Business Economics, Business Intelligence, Commerce
2004

技能

中级 Business Development
初学者 Quality Assurance
熟练 Staff Management
初学者 Academic Administration
中级 Account Management =
熟练 Accounts Administration
熟练 Achieve Results
熟练 Adaptive Leadership
中级 Administration Skills
初学者 Adobe Photoshop 
初学者 Advocacy
初学者 Amazon Aws Command
初学者 Amazon Knowledge
中级 Analytical Skills
初学者 Asset Management
初学者 Aviation Rules & Regulations
中级 B2B Business Development
初学者 Bank Management
初学者 Bank Statements
中级 Basic Accounting and Financial Planning
初学者 Bookkeeping
初学者 Branch Banking
初学者 Branch Operations Management
中级 Budgeting
熟练 Budgeting Skills
熟练 Bulk Selling
中级 Business Decision Making
熟练 Business Development
初学者 Business Recovery Planning
中级 C Problem Solving
熟练 Call Center Management
初学者 Campus Management
熟练 Client Coordination
熟练 Client Dealing
熟练 Client Followup
熟练 Client Relationship
熟练 Client Resolution
中级 Cloud, Server
熟练 Collaborative Leadership
中级 Commercial Sales
熟练 Commitment to Customer Service
熟练 Communication and Coordination Skills
熟练 Communication and Presentation Skills
初学者 Communication Skills
熟练 Communication Skills Listening
中级 Communications Skills
熟练 Configuring Software
熟练 Cooordination Skills
熟练 Coordination Skills
初学者 Coordination Skillss

语言

熟练 旁遮普语
熟练 英语
熟练 乌尔都语