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概要
An adept learner and dedicated experienced specialist with more than 3 years of
background in Customer Service and Social Media Marketing. As a
customer-oriented professional, my strengths encompass engaging and
collaborating with clients across diverse communication platforms, while also
suggesting optimal solutions/products to align with their requirements and
anticipations. I possess the capability to achieve online sales targets and am
committed to continuous learning and growth through practical experiences.
工作经历
E-commerce Executive
Managing the Live-chat Customer Service team as the Line Manager ensuring
seamless operations 24/7
Generating content, including textual posts, for utilization on social media.
Compiling and presenting regular data analytics reports, on a daily, weekly, and
monthly basis, to contribute to sales growth through LiveChat and community
interactions.
Active engagement with our customer community across various social
platforms.
Providing personalized product suggestions to potential customers through
Live-chat for Virtual Sales.
