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概要
Enthusiastic professional, proficient in problem-solving and working in a fast-paced environment. Dynamic and energetic professional with eight years of customer service experience.
工作经历
Customer Service Representative
*Manage front desk.
*Deal with clients & walk-in people.
*Emailing
*Manage & Schedule Interviews.
*Telecommunication
CRM
Duties
Provide Excellent Customer Services.
Fulfill customer demands
Update CRMU
Collecting new customer data, customer feedback & follow-up of their queries.
Handling customer complain courteously.
Responding & generating customer complains.
Competitive brands feedback on (Ppt).
New launchings, positive & negative feed backs (Ppt).
Sale decline & marketing issue feed backs (Ppt).
Market Surveys to get updated about latest fashion trends.
Make month targets on excel file.
Payment transactions & cash handling in high footfall.
Heading staff training sessions, covering all departments including customer services, inventory management, loss prevention & product knowledge.
Set sales targets for staff to generate cross-selling in order to meet monthly sales targets.
Monitoring product availability levels throughout the day and replenish stocks ensure 100 availability.
Emailing relating to all operational issues.
User of Retail Pro8 (Retail Management Software.)
User of Dynamics (Modern R.Pro).
Cashier
Punching bills on drive through and front counter
