Knowledgeable Accountant proficient in laws and procedures governing business operations, tax filings and regulatory compliance. Handles detail-oriented work in methodical and organized fashion. Moreover, Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Exceeded team’s annual goal of keeping client response rates above agreed SLAs (97%).
Coordinated with the agents and Departments in providing report analysis of trends in customer behavior and user experience every three months.
Developed CRM tools tracking and reporting customer services activities.
Oversaw the implementation of new email marketing software delivered ahead of schedule.
Managed a team of four customer success specialists.