概要

Passionate Sales, Operations and Customer Service Professional with 12+ years of experience. Seeking to increase profitability and add value to an organization believes in continuous improvement. Directed eight staff at Sharaf DG and increased positive customer comments. Skilled in Continuous Improvement, Agile, and Business Process Improvement.

项目

SAP Hana

工作经历

公司标识
Assistant Business Development Manager
Divinatory Solutions
Jan 2020 - 代表 | Karachi, Pakistan

Managing Team of Executives to generate sales through different freelancing platform for design and writing services, platforms include
Freelancer
PeoplePerHour
Fiverr
Upwork

公司标识
Senior Executive - Business Development
Divinatory Solutions
Sep 2019 - Dec 2019 | Karachi, Pakistan

Responsible for Business Development by bidding and sending proposals to the clients

公司标识
Executive
Sharaf DG LLC
Oct 2018 - Sep 2019 , United Arab Emirates

Responsible for company's presence/image on different social media platforms namely Facebook, Twitter, Instagram, Whatsapp, Google Reviews and App Reviews.
Constant monitoring of the online customer trends and social media forums

公司标识
Senior Executive - Customer Care
Sharaf DG LLC
May 2013 - Sep 2018 , United Arab Emirates

Store Shift Incharge
Assigned responsibilities to subordinates to ensure smooth execution of workflow processes and ascertain compliance with company SOPs
Handled customer queries from initial sales pitch to the after sales support
Assigned sales targets and ensured the achievement of target by month end. Made Sales Reports
Hands-on experience of Cashiering, making Teller Summaries, Customer Care transactions using Fresh Desk, ERP and SAP
Periodically evaluated subordinates performance to increase productivity
Worked in 7 different stores in Sharjah, Dubai and Abu Dhabi

公司标识
Quality Assurance Executive
Axact Pvt Ltd
Apr 2007 - Jan 2013 | Karachi, Pakistan

• Maintained high customer satisfaction levels through quality assurance management, training & development.
• Managed quality assurance team consisting of 22 officials, monitored sales activities and prepared monthly MIS reports.
• Collaborated with other departments to provide high quality services and generated leads by drafting and sending promotional material to all customers

学历

KASBT (Khadim Ali Shah Bukhari Institute of Technology)
学士, 工商管理学士学位, BBA‎
Marketing
CGPA 2.9/4
2007

技能

熟练 Account Management =
熟练 Adminstration Knowledge
熟练 Cash Handeling
熟练 Coordinating Skills
熟练 ERP Software
中级 Key Account Management
熟练 Leadership Management
熟练 Marketing Skills
熟练 nalytical Skills
熟练 Official Assignments
熟练 Operations Responsibilies
中级 Retail Product
熟练 Retail Sales
熟练 Sales Audit
熟练 Sales Management
熟练 Sales Operations
中级 SAP
熟练 Time Management
熟练 مبيعات المشاركة
熟练 رعاية العميل

语言

熟练 英语
熟练 乌尔都语