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概要
Dynamic and highly motivated HR professional with an interest in building and developing the most effective performance management, learning and development plans.
STRENGTHS For over 05 year of experience in HR. Well versed in all aspects of HR: ▪ HR Planning and Budgeting ▪ Recruitment and On-boarding ▪ Employee Training and Development ▪ Employee Engagement and Employee Relations ▪ HR Information Systems ▪ HR Labour Laws
项目
工作经历
HR Officer
• Recruiting, training and developing staff.
• Maintaining employee files.
• approving job descriptions and advertisements
• looking after the health, safety and welfare of all employees
• organizing staff training sessions and activities
• monitoring staff performance and attendance
• Negotiating salaries, contracts, working conditions or redundancy packages with staff and representatives.
Tutor Administrative Sciences (Part time)
Floor Supervisor
Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
Answering agent questions regarding best practices or difficult calls.
Identifying operational issues and suggesting possible improvements.
Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
Preparing reports and analyzing data to assist management as they determine call center goals.
Working with management team members to support agents and maximize customer satisfaction.
Admin Assistant
I have worked with Seder group as an admin assistant for two years.
AM HR/Admin
Admin Assistant
