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概要
I am committed to giving my experience in an intellectually challenging and performance-driven organisational atmosphere where I may build and improve my professional abilities to advance my career growth.
工作经历
CUSTOMER SUPPORT SPECIALIST
Assists and report customers problems with solutions.
Conducted thorough analysis of agent performance through the integration of Power BI and Excel.
Excelled in data cleansing and transformation tasks using Power Query in both Power BI and Excel.
Digital Contact Officer
Creating and maintaining interactive dashboards using Power BI. (I.e Roshan digital account & JS Blink).
Connecting to and importing data from various sources such as SQL and Oracle databases, excel, and other data files.
Creating custom calculations and measures to support business analysis.
Telecom Engineer
Provide daily operational Support and system administration for core network infrastructure.
Provided VoIP and IT technical support services.
Working on Excel to determine, analyse a company’s strategic goals. Taking existing data from a separate document and inputting it into Excel and SQL for configuration and managing clients databases.
Internee
