·         Assist in network design and implementation.
·         Provide network support with a variety of operating systems.
·         Install and configure computer network equipment.
·         Maintain network connectivity of all computer workstations.
·         Provide network support to users.
·         Maintain servers and associated hardware, applications, services, and settings.
·         Develop and monitor policies for the use of network resources.
·         Implement and manage disaster recovery and back-up.
·         Evaluate and recommend security improvements and system upgrades.
·         Monitor network to ensure optimal performance.
·         Create and maintain network users/permissions.
·         Test release of products to minimize user impact and ensure compatibility.
·         Create technical support documentation for systems and applications.
·         Fully support, configure, maintain and upgrade corporate customer’s networks and in-house servers
·         Install and integrate new server hardware and applications
·         Keep an eye out for needed updates
·         Support and administer third-party applications
·         Ensure network security and connectivity
·         Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
·         Set up user accounts, permissions and passwords
·         Resolve problems reported by end user
·         Define network policies and procedures
·         Specify system requirements and design solutions
·         Research and make recommendations on server system administration

Install and configure computer hardware operating systems and applications.
Monitor and maintain computer systems and networks.
Talk to staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
Provide support, including procedural documentation and relevant reports.
Follow diagrams and written instructions to repair a fault or set up a system.
Set up new users\' accounts and profiles and deal with password issues.
Respond within agreed time limits to call-outs.
Work continuously on a task until completion (or referral to third parties, if appropriate).
Prioritize and manage many open cases at one time.
Rapidly establish a good working relationship with customers and other professionals, such as software developers, vendors etc.
Test and evaluate new technology.
Purchase IT hardware for data center.

• Support for VIP users –Deskside support
• L1/L2 IT Support.
• Operating Systems support (Windows, Linux, and Macetc.).
• Supervising a Team of Technicians.
• Servers and Network maintenance.
• Installation and configuration of new servers in Data Center.
• GFI Endpoint Server management and configuration.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure/add new services as necessary.
• Management of WLAN network.
• Create, change, and delete user accounts per request.
• Successfully completed a Project of installation of complete IT Infrastructure for new campus building in record time and on agreed budget.
• Support to all academic activities, events and conferences.
• Efficiently and effectively, resolve complaints, service requests, problems and changes in a timely manner in order to meet the agreed service levels.
• Stay up to date with the latest trends and technologies and undertake regular research and development in order to give innovative solutions to business’ technology needs when they are required.
• Maintain the printing environment in a cost effective way taking into consideration organizations green initiatives to ensure that printers are managed in efficient way.
• Comply with the IT Policy to ensure all activities are as per the standards.
• Installation and Configuration of all gadgets (Apple Mac Book, IPads, IPhones, Surface Pro etc.)
• Maintain and Monitor UPS Backup Supply system.
• Installation of docking stations
• Arrange/organize Multimedia and video conference meetings. POLYCOM

• Solely responsible for management of 100+ computers & devices environment.
• Provide support for VIP user –Deskside support
• Providing Windows System support.
• Achieved the setup of new servers in Data Centers.
• Arrange/organize Multimedia and video conference meetings.
• Configuration and management of WLAN Network.
• Configuration of Outlook on all pc’s and regular backup of database.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Supervising a team of technicians.
• Installation of Financial software (Oracle)
• Symantec Endpoint server management and configuration.
• Installation and configuration of all laser jet printers.
• Comply with the IT Policy to ensure all activities are as per the standards.
• Responsible for maintaining and issuance of IT equipment.