Officer Grade II (Manager Operations)
Supervise and provide professional guidance to the following departments.
Cash and Clearing.
Account Opening / Closing.
Local and Foreign Remittances.
Clean and Documentary Collections
Branch Administration and Accounts
Approve and sign all the negotiable instruments and vouchers generated in the branch
along with any other authorized signatory as per delegated signatures authorities.
Check and approve Account Opening Forms for opening of accounts.
Ensure strict compliance of laid down procedures e.g. AML & KYC policy.
Help marketing units to meet their business targets by providing proactive
operational support.
Reduce redundancies in process, improve turnaround time and provide quality
service to customers. Promptly attend to customer’s complaints and take remedial
action.
Ensure adequate security to system back-up computer hardware, etc.
Recommend assignment of appropriate access levels to the system users within
the branch as per matrix.
Assign objectives to the direct reports and evaluate performances. Recommend
high performers for rewards and counsel marginal performers.
Provide job description to all operations staff.
Ensure timely preparation and submission of all operational reports and other
statements / returns.
Monitor income / expense variances.
Security of Branch fixed assets and maintenance of premises and other fixtures.
Identify training needs and recommend the training course for the operational staff
for enhancing their professional efficiency.
Ensure adequate controls are in place to allow for continuation of business in the
most efficient manner.
Exercise strict controls to minimize the transactions carrying exceptions. Arrange
for reporting of exceptional transactions to HO till resolved. Liaise with business
units for early resolution of the exceptions.

Start of day process execution, trouble shooting.
Responsibilities for end of day process and printing all specified reports.
Handling accounts opening department in sonaware, Retail banking core
application.
Cheque book issuance and maintenance.
Clearing & remittance working as and when deputed by the manager.
Issuance of statement of account to the customer & issuance of balance certificate
to customer.
Technical support for the web based applications like swift alliance application.
Support for foreign exchange return SBP preparation.
Responsible for gathering of information and exiting reports regarding various
procedures & events for monthly activities of bank.
Daily & full system backups its maintenance as per instruction circular.
Issuance of Soneri banking cards to the customer & problem solving matters.
ATM, debit card & telephone banking application administrator & maintenance.
ATM balancing related report match with ATM journal print roll.
Technical support to the user of related banking application & assist in the branch
balancing in case of any problem.
Scanning of signature of cards, administrator & over all management.
Updation of information and figure into various web based application such as fixed
assets, daily position, rupee travel cheques, online stationery system, online
income, & expenditure. Etc

Cash, Clearing, Remittance, Account Opening, loan and all other branch banking tasks

Worked professionally as an Accountant having command on finance Reporting, Auditing,
responsible for overseeing the receipt & payment vouchers, Cash handling, petty cash,
pay roll, Bank Reconciliation etc.