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概要
I've honed my communication, problem-solving, and critical thinking skills through both my academic
background and professional experience. In my role as a Customer Relationship Officer, I developed the
ability to connect with clients, address their concerns effectively, and foster lasting relationships. Most
recently, as an Educational Counselor, I gained valuable experience in understanding clients’ educational
needs, providing tailored guidance, and ensuring a positive counseling experience. I am passionate about
delivering exceptional customer service and am excited to bring these skills to a team where I can
contribute to meaningful client interactions and drive business growth.
工作经历
Educational Counselor
• Experienced in resolving student-related conflicts with empathy and professionalism.
• Familiarity with international education systems and admission processes.
• Proficient in converting cold leads into prospective students.
• Skilled in CRM software and email communication for engaging university representatives effectivel.
• Recruited 15 students for September 2024 and 10 for January 2025 intakes
CUSTOMER SERVICE OFFICER
• Provided information on services and promotions to engage users.
• Collaborated with drivers to address service issues efficiently.
• Analyzed customer feedback to recommend service improvements.
• Documented interactions using CRM tools for effective follow-up.
• Trained new team members on customer service best practices.
