Major Roles & Responsibilities
      As Technical Support / Reporting & Analysis At all level of aspect (Technical/Customer support):
Ø  Having 07+ years of professional experience in Telecom access and transmission network, with current focus on FTTH, FTTx, XGPON, GPON, Fixed LTE / Legacy network support & operational activities on both Front and Back Office.
Ø  Operation & Maintenance management with exceptional Technical Support.
Ø  Properly operate Oracle base software (CBCM, FOS, PMS, UCMS, UMS, FSM, eNRM, WFUI, GIS etc.)
Ø  Configure and deal Managed / Unmanaged Router & Switches, Cisco Routers, ADSL Modems, Wireless Routers, 3G router, STB box, Networking, VPN Connectivity and SMTP issue.
Ø  Technical Backend Support to Customer / Field staff relating to (POT, SIP, PABX, IP-PABX, HSI IPTV) through GPON / Copper. Tripe play circuits (Internet, IPTV & Voice) on Multi-Vendor ONUs in addition to configuration of Residential Gateways (RGW) & Bit Streaming designed to support 3Play service through single Ethernet port of ONT.
Ø  Good technical skills related to Network Commissioning, Operations and maintenance of SDH, WDM & DWDM equipment.
Ø  Working Knowledge of operations, maintenance, deployment and/or integration activities related to complex optical networks, with technical expertise in areas of DWDM, TDM, PTN, SDH, PDH,
Ø  Working Knowledge on HUAWEI (OSN 8800, OSN 3500, OSN 7500, OSN9500, OSN 6800) and ZTE (ZXMP S200, S380, S385, M900) and HUAWEI switches and router.
Ø  To ensure the quality parameters like KPI and SLA are met for various services, Reporting and analysis of KPI, SLA and OLA.
Ø  Handling maintenance / uplifting activities in OLT, FDH, and Joint Closures/ODFs. Planning and implementing preventive maintenance activities. Monitoring network performance and maintenance.
Ø  Analyzing fault clearance and providing feedback to concern section for enhancement. Network Development, Device management, System Development etc.
Ø  Surveying Cable routes, estimating materials requirements for Installation & Commissioning of Etisalat FTTH Network, Optical Distribution Frame (ODF Rack), Wall mounted cabinet, mini ODF, fast connector, Internal Distribution Point (IDP) and Exchange overhead cable tray.
      As PMO/Coordinator in Operation & Project norms):
Ø  Experienced Management Support with a demonstrated history of working in the telecomm industry. Skilled in Strategic Planning, Performance and Reporting, Business Development, Teamwork, Telecom, and Team Management.
Ø  Strong knowledge in Project lifecycles: Adaptive, Predictive, Iterative, Agile, Waterfall.
Ø  Prepare monthly reports and information for PO’s, CR’s, and OPEX etc. within the department.
Ø  Strong Project Management skills as per PMI norms, exerting on the current ongoing projects using PRM & CRM tool.
Ø  Defined operational plan and drove cost leadership across all areas of Project by reviewing performance.
Ø  Developing project plans, schedules and work breakdown structures for projects. Providing leadership and guidance in the project resource/staff planning.
Ø  Executed functional leadership & management to achieve short term & long-term goals in various operational activities with focus on efficiency.
Ø  Analysis of department cost and budget in Customer Service Engineering Dept. in line with Central Resource Management.
Ø  Inspecting Bill of Quantity (BOQ) submitted by vendor and revising for any issues.
Ø  Proficient in the use of MS Excel, MS Word, MS PowerPoint, Outlook and Project Electronic Correspondence (EC) Database software’s.
Ø Good communication and interpersonal skills. Capable of working in a team or as an individual and can easily adjust with people from different backgrounds. Excellent presentation skills and ability to communicate ideas effectively. Recognized for can-do attitude, positive approach and ability to blend with team members.

KEY RESPONSIBILITIES
• Lead a team of technical persons handling complaints and installation
• Timely dispatch of materials at site. Ability to work independently as well as part of a winning team where team participation and leadership skills are required.
• To control the daily on-going processes and coordination with field staff.
• To keep the Broadband installations and faults within KPI.
• Facilitating the increase in revenue per subscriber line by providing faultless and smooth communication to the valued customer.
• Achieved 100% target deadlines for all the projects being assigned.
• Confident at all levels of management and can submit and give professional and successful presentation as and when required
• Hardware & Software installation and upgrades, diagnosis, repairing, PC, servers, printers, LAN equipment (e.g. Ethernet wire, hub, switch, router) on and off-site
• Installations/Configuration of all types of ADSL, VDSL Modems and Routers
• Pre-configuration of STB (Set top Box) and IPTV Installation at Customer End
• Telephonic support to end user and training regarding customer end equipment
• Configuration, Installations & Troubleshooting of Different types DSL
• Routers, modems, Access Points & etc.
• Networking TCP/IP, LAN, Wan and E-mail
• Troubleshooting. Also performing the responsibilities of a field Supervisor