概要

I have been working in the Operations department I have been working for nine years and I have learned a lot, I am not afraid of hard work, overwork, difficulties, competition and such things. According to me, to move forward in life, you have to live with them. I have worked hard in my life, I have worked in professional offices, and I am sure I will be successful in this way.

工作经历

公司标识
Operations & Sr Sales Coordinator
Skypen ( uPVC Windows & Door Systems)
May 2023 - 代表 | Islamabad, Pakistan

First shiftCoordinate sales team by managing schedules, filing important documents and communicating relevant information.Ensure the adequacy of sales-related equipment or material.Respond to complaints from customers and give after-sales support when requested.Store and sort financial and non-financial data in electronic form and present reports.Handle the processing of all orders with accuracy and timelinessInform clients of unforeseen delays or problems.Monitor the teams progress, identify shortcomings and propose improvements.Assist in the preparation and organizing of promotional material or events.Make quotations,invoices,proforma invoices.Reporting to the Manager and sales executive about company processes and procedures.Developing company policies and ensuring compliance.Improving business functionality to align with core business objectives.Planning and managing projects and contributing to product innovation.Tracking operational costs toward maintaining profit-margins.Promoting efficiency by implementing improved operational procedures.Analyzing and maintaining operational data, and monitoring product inventories.Monitoring adherence to policies and processes throughout the company.Ensuring positive client, supplier, and vendor relationships.Good computer skills and (MS Office)Proficiency in EnglishWell-organized and responsible with an aptitude in problem-solvingExcellent verbal and written communication skills.A team player with high level of dedication.

公司标识
Operations Officer
ESC
Sep 2021 - May 2023 | Rawalpindi, Pakistan

First shiftDaily Making invoices and update our products data and working with the present mind.Monitor product inventory Maintain positive client and vendor relationships Check staff on duty Daily reports to sent manager.Meet with clients and solves problem.Knowledge about our products.Solves problems our operations staff.Communicate with management teams to confirm execution of companyprocessesTrain staff in policies and procedures and supervise their daily workSet goals for staff and monitor their progress Contribute to innovation of new products.General Administration, filing/record keeping, maintaining office decorum.Manage and maintain commercial and/or other client documentation.Prepare and manage documentation and processes related to tenders/bids,payments follow-up, advances etc.Proactively communicate Internally and Externally over email and messaging platforms.Handle and Maintain records in ERP Work as a bridge between sales, technical support, service coordination,logistics and finance.Occasionally participate in and handle tasks related to Operational Activities, events and meetupsAny related tasksHardworking, passionate and dutiful.Proficient with MS word, MS Excel and Email etc.Ability to multitask and passion for precision .Problem Solving.Knowledge about Pakistan taxation

公司标识
Operations (CSE)
Gerry\\\\\\\'s Visa International Dropbox
Aug 2019 - Aug 2021 | Islamabad, Pakistan

First ShiftOperations department. Applicant delivery visa.Applicant complaints.applicant visachecking status.resolved cases.Applicant query and guideline. Calls to applicant. Productservice information Gerry & countries visa.Data entry list.outlooks.Proof visa application& visa.Arrangement visa application & applicant documents.work different visa sites.Msword.excel.dexing visa embassy sites.collected Visa\'s from embassy.visa application formfilling.Pack visa\'s box to delivery embassy.daily count visa\'s applications & visa report\'s

公司标识
CSE (DFS)
Mobilink GSM (PMCL) JAZZ CASH
Jun 2017 - Jul 2019 | Islamabad, Pakistan

Second ShiftCustomer support executive. Inbound.cutomer complaints.cutomer query.product service information.Customer cases resolution. Smart handly.system handly. customer satisfaction. Call to customer if urgent cases only. Move to foodpanda campaign.

公司标识
Computer Operator & Data Entry Executive
VASC ( Value Added Services Corporation )
Jan 2015 - May 2017 | Rawalpindi, Pakistan

Night shift Page making.page setting & layout .Urdu typing.English typing.Picture setting.Data entry.layout.ms word.excel.proof reading newspaper.making news.picture treatment.clouring.reporting

学历

Allama Iqbal Open University (AIOU)
学士, 艺术学士, Mass communication‎
Media, English, Information Technology
所占比重 62%
2021
international Gerry's Visa Office
证书, INTEGRITY & ANTI-CORRUPTION‎
INTEGRITY & ANTI-CORRUPTION
Completed
2020
Allama Iqbal Open University (AIOU)
中级/A级, 普通科学学生, HSSC‎
English, Pakistan Studies, Human rights
等级 C+
2018
Allama Iqbal Open University (AIOU)
大学入学/0级, 艺术, SSC‎
English, Mathematics, Pakistan Studied
等级 B
2015

技能

熟练 Customer Service
熟练 Admin Analysis
熟练 Administration
初学者 Administrative Skills
中级 Adobe Foxit
熟练 Adobe Photoshop 
熟练 Appointment Scheduling
熟练 Calendar Management
熟练 Clerical Skills
熟练 Client Dealing
熟练 Client Relationship
熟练 Client Services
熟练 Communication and Collaborative Skills
初学者 Communication Skills
熟练 Computer Profcient
熟练 Computer System Handling
熟练 Coordination Skills
中级 Corel Draw
熟练 CRM Command
中级 Customer Care Knowledge
熟练 Customer Contact Skills
熟练 Customer Relationship
熟练 Customer Satisfaction Management
熟练 Customer Service Skills
熟练 Customer Services
中级 Data Analysis
熟练 Data Entry
熟练 Data Management
熟练 Data Processing
初学者 Delivery Challan
中级 Dispatch Skills
熟练 Drafting Skills
熟练 Email Writing
中级 English composing
中级 English Page Making
中级 ERP
中级 Event Marketing Strategies
熟练 Executive Administrative Assistance
中级 Fluent in English
熟练 Front Office Support
熟练 General Administrative
熟练 Global Customer Services
熟练 Google Spreadsheets Knowledge
中级 Inpage Command
中级 Interpersonal Leadership
熟练 Interpersonal Skills
初学者 Inventory Planning
熟练 Invoices
熟练 Leadership
熟练 Microsoft Excel

语言

中级 旁遮普语
熟练 乌尔都语
中级 英语

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