Installation and operational management of Queue Management Systems in the health facilities. 
Installation, integration and operational management of Health Information Management Systems. 
Data collection through portals and analysis of data for the enactment of preventive medication in the health sector of Punjab. 
Procurement of equipment under PPRA (2014) and commissioning of the equipment in the relevant health facility (DHQ and THQ hospitals of Punjab).
Responsible for the management of the direct reporting staff (9 members team at PMU) along with the field staff (One IT officer and four data entry operators at each hospital, in total 125 DHQ and THQ hospitals across Punjab). 
Technical input in the development schemes (Preparation of PC-1 till the approval from P&D or any other relevant forum (DDWP, PDWP or CDWP etc.)).
Responsible for managing IT infrastructure and equipment of internal facility and 125 health care facilities.
Communication management of the ongoing projects to the relevant authorities and stakeholders. 
Convener of Invoice Scrutiny Committee (Invoices of the outsourced services (janitorial, CT Scan, EMPG and Security). Member of Grievance Redressal Committee (Procurement Related). Convener of ICT Procurement Committee.
Vendor management is one of the key roles as most of the services are outsourced to the vendors. 
Conflict Management in a large-scale environment where multiple stakeholders of various stratums are involved. Several times just using personal influence without having the formal authority.
Preparation of project initiation plans PC-II (Feasibility Report) & PC-I (Project Plan) till PC-IV (Project Completion) & PC-V (Yearly Review) in the sectoral domain of public sector development projects.
Data collection through web portals and organization of the data into the meaningful information for reporting purposes, identification, and rectification of the problems.
Design and Initiation of long-term transformational programs for the health sector of Punjab.
Devise and rollout the policies and best practices. Act as an agent of ‘Controlling PMO’ over the field staff. 

• As a head of the ICT wing, working on the different public sector schemes from procurement to digitization of health management facilities.
• Implemented Queue Management Systems and Health Information Management System in the health facilities to facilitate/automate the processing of outpatients. QMS is used to automate the queue system and HIMS for the effective processing of the case.
• Data portals were developed for the collection and processing of data to automate and analysis of the gaps in the processes.
• Procurement of IT equipment under PPRA (2014) and commissioning of the equipment in the relevant health facility (DHQ and THQ hospitals of Punjab).
• Implemented Redmine (free version) for service management.
• Responsible for the management of the direct reporting staff (9 members team at PMU) along with the field staff (One IT officer and four data entry operators at each hospital, in total 125 DHQ and THQ hospitals across Punjab).
• Responsible for providing technical input in the development schemes (Preparation of PC-1 till the approval from P&D or any other relevant forum (DDWP, PDWP or CDWP etc.).
• Responsible for managing IT infrastructure and equipment of internal facility and 125 health care facilities.
• Communication management of the ongoing projects to the relevant authorities and stakeholders.
• Convener of Invoice Scrutiny Committee (Invoices of the outsourced services (janitorial, CT scan, EMPG and Security). Member of Grievance Redressal Committee (Procurement Related). Convener of ICT Procurement Committee. Automated the record keeping and processing of invoice processes by developing an invoice processing system.
• Vendor management is one of the key roles as most of the services are outsourced to the vendors.
• Conflict Management in a large-scale environment where multiple stakeholders of various stratums are involved. Several times just using personal influence without having formal authority.
• Design and Initiation of long-term transformational programs for the health sector of Punjab.
• Devise and roll out the policies and best practices. Act as an agent of ‘Controlling PMO’ over the field staff.
• Develop training and reference material for the support agents and relevant officers/staff.
• Draft, document and maintain all customer support contact center and vendor SOPs and communications that are being used to resolve field issues.
• Review data and visit field to gather insights into gaps in training/resources and implement sustainable solutions.

Responsible for Project Integration Management.
Ownership of the project from ideation to closing.
Requirement gathering and analysis.
Stakeholder and communication management of the ongoing projects.
Managed pre-sales of the new projects along with the sales team.
Performed process adherence assessments & phased exit.
Prepare demos for the clients of the finished products and prototypes.
Ensure that a motivating environment is created and maintained within the team.
Resolve the conflicts and develop risk response plans for the known and unknown risks.

• Effectively manage product & support team in extended role besides quality assurance and client engagement activities. Interpay as a SAAS was providing unlimited possibilities in the payment (Fintech) industry.
• Redefined and implemented the customer support process with the evolution and growth of the product.
• Devised and implemented the change management process for the approval of change requests from the customers. This was not only a process improvement but also a risk mitigation activity.
• Reengineered the requirements collection process as Product Owner as development and business teams were working at different geographic locations.
• Defined the process of ticket logging for better traceability on Redmine (project management and bug tracking software). Moreover, worked as a Redmine administrator, defined workflows, created projects and managed project boards.
• Defined project management practices using agile methodologies.
• Led the implementation process of ISO-27001 (Information Security) and PCI/DSS standard for card processing.
• Responsible for the regular procurement of operational equipment like laptops and peripherals. Whereas the local server and video conferencing facilities were also procured as per the provided specs on competitive quotation basis.
• Team management of quality assurance and cross functional project teams in a SAAS environment. Ensure that an initiative-taking environment is created within the team.
• Roll out strategic and operational plans of product roadmap, managing execution and outcome.
• Active participation in client strategy planning and execution for value proposition.
• Extensive client engagement pertinent to product requirements, enhancements, business logics and client training.
• Manage time, cost, schedule, and communication for ongoing projects.
• Communicate crisp and clear status to the upper management through various channels. Keep stakeholders in loop with respect to the development of the tasks.
• Identification of the risks on the project and planning the risk response strategy for the identified risks.
• Application data review, technical analysis & transformation per client requirements.
• Closely worked with sales team on the pre-sales of various projects.
• Monitor program & application performance to ensure error-free operations.
• Diversified experience of overseeing design development and implementation of PCI quality standards for software testing.
• Design QA Traceability Matrix and governance standard to ensure full understanding of Client requirements by the Development, UX-UI, Sales, and Agile teams.
• Identify high impact areas of product quality and determine solutions for minimizing risk for product release.
• Review test strategies and see that all the various kinds of testing like unit, functional, performance, stress, acceptance are getting covered.

Spearheaded the design, development, review, and execution of test strategies and plans based on project specifications.
Acquaint with new testing methodologies, optimize and leverage smart testing approach.
Translate functional requirements and use cases into working test plans and test cases.
Evaluate and report on quality and risk for product release.
Establish new QC processes and improvised the existing ones.
Provide feedback and recommendations to developers on software usability and functionality.
Cross-functional collaboration with teams to perform impact and root cause analysis to remove impediments.

Executed manual testing of web & mobile applications.
Created detailed and comprehensive test plans and test cases.
Conduct regression and negative testing, bug tracking before the delivery of the product.
Develop standards and procedures to determine product quality.
Provide feedback and recommendations to developers on software usability and functionality.
Develop testing programs such as database impacts and software scenarios.

As an intern software engineer, I had worked,

On an asset mananagement solution named \'Asset Connect\' 
Jasper Reports was used for the development of reports and Oracle was used as DBMS.