• Isolate and resolve network, servers and security related issue.
• Review, update and comply with network, system, security and company policies.
• Perform data migration for server and workstation updates or replacements.
• Manage and Configure Cisco L2 and L3 Switches.
• Maintain, upgrade and troubleshoot Network, UTM Firewall, Servers, Grandstream and Avaya PABX.
• Providing support, including procedural documentation and relevant reports.
• Implementing and supporting the roll-out of new applications.
• Manage, troubleshoot and implement IP surveillance system.
• Manage and schedule backups of Network, UTM Firewall, Servers, Avaya, Grandstream and Surveillance.
• Manage, troubleshoot and implement MDaemon Mail Server.
• Management of VMware ESXi.
• Manage and troubleshoot Windows Servers, Firewall, Active Directory, Email Servers, Virtual Machines, SQL database.
• Manage and maintain McAfee EDR for proactive protection.
• Implementation and Management of Eset Endpoint Business solution.
• Responsible for Disaster recovery and backups rollout.
• Manage, Configure and Troubleshoot Domain Server related issues.
• Design and Implement I.T Infrastructure.
• Monitor NOC and Troubleshoot its related issue.
• Implementation and Management of Veeam Backup & Replication.

• Configure and Manage network printers.
• Installing and troubleshooting of Windows and Linux OS.
• Hardware and software troubleshooting.
• Installation CCTV Cameras and Monitor.
• Manage and Installation Biometric Attendance Machine.
• Ensure All IT Related Equipment is UP and Running.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Ensuring correct use of applications, networks and equipment.
• Support LANs, WANs, network segments, Internet, and intranet systems.

• Responsible of systems maintenance
• Hardware and software troubleshooting.
• Maintain and troubleshoot vending machines.
• Manage documents and inventory.
• Promptly resolve customer service issues and requests.
• Researched complex issues and coordinate with technical resources.

• Responsible for on-site device installation.
• Troubleshoot and diagnose WiMAX issues.
• Responding within agreed time limits to call-outs.
• Conducting electrical safety checks on compliances.
• Manage and ensure availability of quality service to users.

• Responsible for all sort of calls regarding product.
• Optimizing call center productivity, achieving correct quality standards.
• Assisting customers in a friendly and respectful manner.
• Developing telephone handling procedures.
• Continuously look for ways to improve quality of service.