Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
概要
A Computer Science / Information Technology professional dedicated to effectively design, implement, deploy and manage the computer based information systems. Possessing the ability to quickly analyze and learn about the newest technologies and to provide the sophisticated assistance in producing the high level documentations for different software products. 4+ years of progressive experience that spans multiple technologies, core networks, and learning management systems in highly regulated environments. Experienced with application development, information management, and devising the training programs.
Excellent skills in team building, communication, as well as inter-department and executive client relation management.
工作经历
Technical Support Engineer
● Planned and effectively implemented projects with variety of technicians and business personnel and Continued to contribute to the project and organization in producing documentation included but not limited to SRS, SDD, and STD.
● Devised a training program for white-collar workers, successfully implemented it and guided employees through technical as well as soft skills trainings.
● Other responsibilities include evaluating feasibility of other proposed protocols depending on implementation issues, advising the team likewise, and preparing technical reports and presentations.
● Remotely diagnosed, troubleshoot, resolved and communicated solutions to technical problems raised by customers including server performance, workflow issues etc.
Software Engineer
● Analyzed and successfully resolved software product defects with engineers and customers, while contributing with development team responsible to develop the internal SAAS / SAAP projects.
● Utilized database tools and engines to resolve installation, configuration, and developer issues across a wide variety of platforms, in stand-alone, client-server, and Internet environments.
● Assisted department staff and employees on the installation, configuration, and ongoing usability of desktop workstations, peripheral equipment and software within established IT standards and guidelines, which consisted of 300 employees.
