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工作经历
FLOOR MANAGER
RESPONSIBILITIES:
Customers Relationship and all admin & operations management
Customers Support Officer
RESPONSIBILITIES:
- Greet customers with respect and provide them friendly environment
- Manage difficult situations politely
- Communicate customers request, feedbacks, suggestions & complaints to Branch Management
- Respond promptly to the queries of the customers
- Update customers about new products and services
- Account Openings
- Documentation and filling for loan processing
- Customers record and applications data punching In CRM & Orbit Software.
- Report Preparing
- Correspondence
Sr. Accountant
RESPONSIBILITIES:
Cash & Bank management
Preparing Bank Reconciliation Statement
Posting day wise data in Miracle Worker named JAVA/ORACLE based software
Building business plans with team members
Training, guiding & counselling of new staff to align with policy
Compiling Reports of branches working & reporting to Area Office, Regional Office & Head Office
Documents Control
Maintaining error free documentation of a branch.
Managing branch fund & expenses
Managing smooth operational process of branch
Stock management
Managing Admin responsibilities of branch
Managing HR responsibilities of branch
Performing customers support responsibilities
Assistance of branch manager, area manager and HO
Fraud & Risk monitoring and reporting to RO/HO (special task)
Preparing daily, weekly & monthly reports
Dealing with Compliance, Audit & managements
Preparing meeting agenda & meeting minutes (special task)
Monitoring of implementation of policies of the company & the rule of CPC and provide quality service to customers.
Correspondence
Teacher
Teaching of Urdu - class 3 to 10
