概要

I am a committed, friendly and hardworking Taxi Operator with a passion for providing excellent customer service at all times. In my current role, I have resolved more than 150 issues, always having the needs of the customers and the reputation of the organisation at heart. I have dealt with customers’ and driver bookings, inquiries and complaints over the phone and via email. My excellent customer service and communication skills, combined with my relevant work experience, make me a real asset to any organisation that I work for.

项目

Bounds Taxis Northampton

工作经历

公司标识
Taxi Operator
IBSTEC (Campaign Bounds Northampton)
May 2018 - 代表 | Lahore, Pakistan

Taking calls and making bookings on Icabbi software...
300 calls on daily average...
Complete booking on company guidelines
Customer service and driver assistance and queries handling.

公司标识
Client Services &customer Support
Ibstec
May 2014 - 代表 | Lahore, Pakistan

Taxi booking over the phone in Bounds Northampton.
300 plus calls daily
Customer booking complaint handling airport bookings and quotations problem solving
Driver assistance, queries handling.

公司标识
Front desk Sales
Naseeria Travels
Jan 2017 - Jun 2018 | Lahore, Pakistan

公司标识
Customer sales representative
Vivid Support
Nov 2015 - Feb 2017 | Lahore, Pakistan

学历

CCNA (Cisco Cettified Network Associate)
证书, ‎
Computer Sciences and Information Technology
Completed
2017
ACCA Pakistan
大专, ‎
Accounting & Finance
Incomplete
2015
Lahore Grammar School (LGS)
中级/A级, , ‎
Computer Sciences and Information Technology
所占比重 70%
2011

技能

熟练 Conservation Awareness
熟练 Inbound Call Center
中级 INTERNET SOFTWARE
熟练 Live Chat Support
熟练 On Call Support
中级 Project Manager Mentoring
初学者 Record Keeping
熟练 Relations Management
熟练 Soft Skills
熟练 Telecom Mediation
熟练 Verbal English Communication
熟练 Written Presentation Skills
熟练 الالتزام بخدمة العملاء
熟练 عمليات خدمة العملاء

语言

中级 乌尔都语
熟练 英语

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