Working as Sr.RGM at kfc in Operations deppt responsibility to handle multiple departments.Customer-centric, team-oriented restaurant General Manager. Educational background includes business operations. Extensive restaurant and food service experience. Aspires to manage a successful restaurant operation. Responsibilities: ⦁ Planning and managing logistics, warehouse and customer services ⦁ Liaising and negotiating with suppliers, manufacturers, retailers and consumers ⦁ Keep track of quality, quantity, stock levels and delivery times ⦁ Ensuring FIFO in stock management. ⦁ Directing, optimizing and coordinating full order cycle ⦁ Liaising and negotiating with suppliers, manufacturers, retailers and consumers ⦁ Quality Management (To ensure that the best quality product is delivered to the customers) ⦁ Customer Services & Complaints Handling ⦁ Retaining the customers both for Dine In and take away by using different channels ⦁ Distributing the different segment to maximize the sales ⦁ Responsible of the Profit & Loss of the restaurant. ⦁ Local Store Marketing (designing various marketing plans to increase sales and maximize the profit ⦁ Cost control management ⦁ Team Building & Team Training ⦁ Human Resource Management including all Labor related Issues ⦁ Delivering 100% CHAMPS consistently (an internal check to perceive the customer satisfaction and to check our own Restaurant performance) ⦁ Achieving 90% plus results in all external and internal Audits(Labor, Inventory, Cash.