概要

Seek and secure a customer service representative position in a stable company where I Can best showcase, utilize and improve my skills and expertise in English communication and customer relations

工作经历

公司标识
Patient Services Representative
IPS Pakistan
Jul 2023 - 代表 | Lahore, Pakistan

Job Summary:
As a Patient Services Representative, my role is pivotal in ensuring the seamless and efficient operation of patient-related services within the healthcare facility. My responsibilities encompass managing patient inquiries, scheduling appointments, processing registrations, and addressing patient concerns. A steadfast commitment to delivering excellent customer service and maintaining precise patient records is integral to my responsibilities.
Key Responsibilities:


Patient Communication:

Handle incoming calls, emails, and in-person inquiries from patients.
Provide information regarding appointments, services, and general inquiries.
Address patient concerns and escalate issues to the appropriate department when necessary.



Appointment Scheduling:

Schedule and confirm patient appointments using the designated system.
Coordinate with medical staff and other departments to ensure efficient scheduling.



Registration and Documentation:

Collect and accurately record patient information during the registration process.
Maintain and update patient records in compliance with privacy regulations.



Insurance Verification:

Verify patient insurance coverage and process necessary documentation.
Assist patients in understanding their insurance benefits and coverage.



Billing Support:

Assist with billing inquiries and provide information on payment options.
Collaborate with the billing department to resolve any billing-related issues.



Patient Assistance:

Guide patients through the registration process and provide necessary assistance.
Ensure a welcoming and comfortable environment for patients.



Team Collaboration:

Collaborate with healthcare providers, administrative staff, and other departments to enhance patient services.
Participate in regular meetings and training sessions to stay informed about healthcare procedures and policies.


公司标识
Patient Services Representative
MD Tech (IPEMR)
Nov 2021 - 代表 | Lahore, Pakistan

Job Responsibility:


Facilitated efficient and patient-centric front-desk operations by managing patient inquiries, scheduling appointments, and processing registrations, resulting in improved overall patient satisfaction scores.


Demonstrated strong communication skills in handling patient concerns and inquiries, ensuring a positive patient experience and fostering a welcoming environment.


Maintained accurate and up-to-date patient records in compliance with privacy regulations, contributing to the smooth flow of medical information within the clinic.


Coordinated with medical staff and various departments to efficiently schedule and confirm patient appointments, optimizing the utilization of healthcare resources.


Provided detailed billing statements to patients, addressing queries, and guiding them through payment options, resulting in increased clarity and transparency in financial transactions.


Collaborated with the billing department to assist patients in understanding insurance benefits, verifying coverage, and resolving billing-related inquiries.


Proactively participated in training sessions to stay informed about healthcare procedures, policies, and electronic health record (EHR) systems.


Engaged in regular team meetings, contributing insights and suggestions for improving patient services and overall clinic operations.


Managed patient communications via phone, and email interactions, exhibiting professionalism and a patient-centric approach.


Actively participated in the implementation of new patient services initiatives, contributing to enhanced operational efficiency and patient care.


公司标识
Debt Collector
Cedar Financial
Oct 2019 - Nov 2021 | Lahore, Pakistan

Job Responsibilites: 

Successfully recovered outstanding debts through proactive and strategic communication with debtors, resulting in a 20% increase in debt recovery rates within the first year.
Conducted thorough research and analysis on debtor financial profiles, utilizing credit reports and financial documents to assess their ability to repay debts.
Negotiated and established effective repayment plans tailored to individual debtor financial situations, achieving a high rate of agreement and adherence to payment schedules.
Maintained accurate and comprehensive documentation of all communication and actions taken during the debt collection process, ensuring compliance with industry regulations.
Collaborated with cross-functional teams to develop and implement strategies for optimizing debt recovery outcomes while staying abreast of changes in debt collection laws and regulations.
Provided exceptional customer service by addressing debtor inquiries and concerns promptly and professionally, contributing to an enhanced reputation for the agency.
Prepared and presented regular reports on debt recovery activities to management, offering valuable insights and recommendations for improving overall collection performance.
Stayed updated on industry best practices, compliance requirements, and technological advancements in debt collection tools and software.
Demonstrated a high level of independence, self-motivation, and resilience in achieving and exceeding debt recovery targets.

公司标识
Customer Service Representative / CSR
TransComms
Jan 2018 - Jun 2019 | Lahore, Pakistan

·         Achieved High Customer Satisfaction: Consistently exceeded customer satisfaction goals, receiving positive feedback for resolving issues promptly and providing excellent service.
·         Increased First-Call Resolutions: Implemented strategies that resulted in a 20% increase in first-call resolutions, enhancing overall customer experience and reducing follow-up inquiries.
·         Inbound Customer Support: Managed a high volume of inbound calls, emails, and chat inquiries from customers seeking assistance with cable TV services.
·         Provided detailed information on service packages, billing inquiries, technical issues, and promotions.
·         Issue Resolution: Diagnosed and resolved customer issues promptly and efficiently, aiming for first-call resolution whenever possible.
·         Collaborated with technical support and field service teams to address and resolve complex technical issues.
·         Billing and Account Management: Assisted customers with billing inquiries, processed payments, and explained billing statements.
·         Managed customer accounts, including upgrades, downgrades, and modifications to service plans.
·         Promotion and Sales Support: Educated customers on current promotions, service upgrades, and additional features to enhance their cable TV experience.
·         Promoted new products and services, contributing to increased sales and customer engagement.
·         Documentation and Record Keeping: Maintained accurate and detailed records of customer interactions, ensuring documentation of issues, resolutions, and customer preferences.
·         Utilized customer relationship management (CRM) systems to update and access customer information.
·         Continuous Learning and Training: Engaged in ongoing training sessions to stay informed about new services, technical updates, and customer service best practices.
·         Shared knowledge with team members, contributing to a collaborative and informed customer service team.

公司标识
Customer Service Representative / CSR
NetRoots Technologies
Jun 2015 - Oct 2017 | Lahore, Pakistan

Job Responsibilities
1. Acknowledging and resolving customer complaints
2. Providing feedback on the efficiency of the cuatomer service process
3. Keeping record of customer interaction, transactions, comments and cimplaints
4. Suggest solutions when a product malfunctions
5. Processing orders, forms, applications and requests

公司标识
Customer Service Representative / CSR
TransData International
May 2013 - Jan 2015 | Lahore, Pakistan

Job Responsibilities
1. Manage a large amount of incoming calls
2. Communicating and coordinating with colleges as necessary
3. Communicating with customers through various channels
4. Ensure customer satisfaction and provide professional customer support
5. Maintaining a positive, empathetic, and professional attitude toward customer at all time

公司标识
Customer Service Representative / CSR
AhadCom
Feb 2011 - Nov 2012 | Lahore, Pakistan

Job Responsibilities
1. Take the extra mile to engage customer
2. Follow communication procedures, guidelines and file documents
3. Keep record of customer interaction, process customer accounts and file documents
4. Generate sales leads
5. Meet customer service team targets and call handling agents

学历

Allama Iqbal Open Univeristy
学士, 贸易学士, ‎
E-Commerce
2019
The Superior College
中级/A级, , ‎
E-Commerce
2009
Najaf Ideal High School Dehli Gate Lahore
大学入学/0级, , ‎
Computer Science
2007

技能

熟练 Quality Assurance
熟练 Email Etiquette
熟练 American Accent
熟练 Analytical Skills
熟练 British Accent
熟练 Business Development Skills
熟练 Business Operations Management
熟练 Call Center Services
熟练 Campaign Management
熟练 Client Acquisition
熟练 Collections
熟练 Complaint Management
熟练 Debt Collection
熟练 Strategic Sales
熟练 Supervising
熟练 Team Building
熟练 Team Coordination
熟练 Time Management
熟练 Travel Consultanting

语言

熟练 乌尔都语
熟练 英语

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