Seek and secure a customer service representative position in a stable company where I Can best showcase, utilize and improve my skills and expertise in English communication and customer relations
Job Responsibilities
Provide 5 star Customer Service
Handle Big Numbers of calls
Identify the right person
Send Email/Text
Handle special assigned consumers
Keeping the record of all conversation with consumers
Making Outbound calls
Help and work as Team
Job Responsibilities
1. Open and maintain customer accounts by recording account information
2. Manage large amount of incoming calls
3. Generate sales leads
4. Resolve product or service problem
5. Clarifying the customer's complaint
6. Determining the cause of the problem
7. Selecting and explaining the best solution to solve the problem
Job Responsibilities
1. Acknowledging and resolving customer complaints
2. Providing feedback on the efficiency of the cuatomer service process
3. Keeping record of customer interaction, transactions, comments and cimplaints
4. Suggest solutions when a product malfunctions
5. Processing orders, forms, applications and requests
Job Responsibilities
1. Manage a large amount of incoming calls
2. Communicating and coordinating with colleges as necessary
3. Communicating with customers through various channels
4. Ensure customer satisfaction and provide professional customer support
5. Maintaining a positive, empathetic, and professional attitude toward customer at all time
Job Responsibilities
1. Take the extra mile to engage customer
2. Follow communication procedures, guidelines and file documents
3. Keep record of customer interaction, process customer accounts and file documents
4. Generate sales leads
5. Meet customer service team targets and call handling agents