Job Responsibilities:

- Managing portfolio of more than 100 Clients from Textile Industries i.e. Denim, Home, Leather & Knitwear Sectors.
- Leading a team of 4 to 5 people.
- Ensuring effective flow of Sales order process.
- Keeping and managing record of sales orders.
- Preparing Performa Invoice from WING system.
- After getting approval from customer, confirming order and informing OR number to shipping department.
- After order confirmation, follow up with Shipping department for production and shipping arrangement.
- Collecting all the documents from Export Department (Order history, Invoice, Packing list and Delivery note etc) and noting down necessary details and file properly.
- Coordinating department issues with HOD
- Providing on job training to new staff.
- Assisting HOD in managing department processes.

Job Responsibilities:

- Managing Institutional sales which includes Portfolio of 166 clients
- Develop new business accounts for Unilever Hot beverage Portfolio.
- Manage customer’s inquires
- Resolve complaints and provide solutions to meet their desired expectations.
- Payment follows up with clients
- Competitive sales analysis
-Providing efficient customer services

Achievements:
- Achieved 100% sales target consecutively for seven months

Customer Service Executive for Barclays Bank

Job Responsibilities
- Handling customer queries
- Providing information as per defined standards
- Effective resolution of all customer complaints
- Providing solutions and escalating to relevant authority

Achievements
- Achieved above 95 quality assurance bonuses consecutively for six months.