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概要
With 2 years of experience in marketing as a customer support representative, I bring a proven track record of success. Skilled in Excel (VLOOKUP, HLOOKUP, pivot tables) and eager to expand my expertise in MySQL (window functions, CTEs, subqueries) and Microsoft Power BI for visualization. Committed to excellence, I am motivated to learn new skills and contribute effectively to any team or project. I am particularly drawn to roles that offer opportunities for professional growth and allow me to leverage my analytical and communication skills to drive impactful results.
工作经历
Data Analyst (Internship) (Remote Base)
As a data analyst intern for Accenture, I had the opportunity to work on real-world projects and apply my analytical skills to solve problems and make data-driven decisions. Throughout the internship, I gained hands-on experience in data analysis, including cleaning and preparing data sets, performing statistical and analytical techniques, and creating reports and visualizations to communicate my findings. I also gained insight into the work culture and practices of a professional data science team. This virtual internship was arranged by the Forage, and it was a valuable opportunity for me to develop my skills and gain practical experience in the field.
Customer Support Representative
Communicated with other areas of business to resolve member issues. Interacted with own department & others to facilitate problem resolution. Analyzed client data & sales trends to identify opportunities for improvement.Counseled employees regarding work & performance progress or issues. Set monthly & daily sales goals for outbound call team according to company objectives. Supervised outbound team to ensure they followed computer-generated lead order and exhibited courtesy at all times. Completed all required paperwork & documentation.
