Provides administration support of up to Managing Directors, Directors and other team members as necessary. Backs up other Practice Administrators and Administrative staff as necessary. Arranges extensive domestic and international travel, including obtaining passports and visas when necessary, while checking low cost options. Completes timesheets and expenses for most team members. Schedules conference calls, conference rooms and catering on and off-site Maintains databases in Outlook. Manages on-boarding and off-boarding of new hires and terminating employees, including office space, building ID, telephone, equipment and technology needs. Edits prints and binds presentations, pitch books, etc. Sends mass mailings both by hard copy merges and e-mail merges. Manages supplies, checking low cost options. Responsible for coordinating all aspects of managing an office. To deal and welcome all the walk-in Customers and third party vendors. To interact with finance team for timely payments of all the services performed by the vendors.

 To deal walk-in customers throughout the day.
 To present Ufone as highly professional and experienced played in Telecom Industry.
 To work along with my team members in healthy and competitive environment.
 To resolve the customer queries professionally and timely.
 To coordinate with different departments for the resolution of customer issues and problems.
 To manage all the timely daily and monthly cash collection and inventory Reports.
 To ensure technical support to be provided regarding Smartphone issues.
 To provide assistance regarding Internet & MMS settings and Billing related issues.

 Take inbound calls and respond customer’s queries and resolve their issues regarding services  Sustain punctuality.  To maintain KPIs.  To ensure adherence to the work schedule.  To ensure adherence to the SOPs.