概要

...

工作经历

公司标识
Senior Customer Support / Product Support Executive
ROZEE.PK
Dec 2019 - 代表 | Lahore, Pakistan

Responding to customer inquiries, complains, questions, and suggestions as per the defined process guidelines.
Providing Pre and Post Sales Support to customers over emails and phone.
Getting abreast of ROZEE tools and services
Performing customer verification
Using company provided software tools
Proofreading content before it goes Live over the website
Following-up on missing information by the employers
Dealing directly with customers over the phone and via e-mails
Keeping records of details and inquiries of customer complaints and take action accordingly
Creating and maintain warm & strong client relationship by assisting them in using ROZEE products

公司标识
Business Oprations Specialist
Pakistan Mobile Communication (Jazz)
Jan 2017 - Dec 2019 | Lahore, Pakistan


Responding to customer inquiries, complains, questions, and suggestions as per the defined process guidelines.
Providing Pre and Post Sales Support to customers over emails and phone.
Using company provided software tools
Dealing directly with customers over the phone and via e-mails
Keeping records of details and inquiries of customer complaints and take action accordingly
Creating and maintain warm & strong client relationship.

公司标识
Customer Care Representative
Pakistan Mobile Communication (Jazz)
Feb 2015 - Jan 2017 | Lahore, Pakistan

.

学历

University of the Punjab
学士, 艺术学士, ‎
Journalism
2014
Goverment Shalimar Collage Baghbanpura Lahore
中级/A级, , ‎
Arts
2012
Goverment Islamia Hight School Lahore Cantt
大学入学/0级, , ‎
Arts
2010

技能

熟练 Client Dealing
熟练 Client Focus
熟练 Committed Customer Services
熟练 Customer Satisfactio
熟练 Customer Service Management
熟练 Customer Service Operations
熟练 Customer Services
熟练 Customer Success
熟练 Excellence Standard
熟练 Live Chat Support
中级 Microsoft Excel
熟练 Operations Coordination
熟练 Product Support
熟练 Team Player

语言

熟练 旁遮普语
熟练 英语
熟练 乌尔都语