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概要
Dynamic, articulate, and hardworking Networking Professional with applied professional experience as a systems & network operation associate within highly dynamic and complex technology centered environments. Proven and well-established track record in designing, implementing, testing, and maintaining of various networks and technologies. Ability to create customer-specific systems and tests alongside ability to train and mentor others in program use and technical skills. Aspiring to apply technical and management skills to a leadership position to bring efficiency and innovation to a top-tier engineering firm in an expressive manner to keep company standards up to the mark.
工作经历
IT Support Engineer
Deployment of Branches.Installation and maintenance of Linux OSInstallation of Network/Hardware Equipment.Maintenance of Network, Computer Systems, FlatBed printers, Biosec and other devices.Provide 1st level support for all hardware and software problems reported, documenting problems andsolutions as required.Escalate and route complex or unsolved problems to second-level support specialists.New installations and updates for all IT equipment, including desktops, laptops, printers, etc.Provide basic training to end users on both hardware and applicable software.Identify opportunities and recommend solutions that will enhance or improve current business processes.Assist the I.T. Services group, where applicable, in their day-to-day responsibilities.Follows up on faulty hardware and software purchases by pursuing warranty advantage throughdistributors and manufacturers.Ensures software, hardware, and network install, re-installs, upgrades, moves, changes, and relocationsare made when necessary and as required.Create, configure, and backup users and groups in Active Directory.Installation, customization, and troubleshooting of Windows and Red hat Linux Prepare technical reports related to software and hardware for maintenance and upgrade
IT Support Engineer
IT Support Engineer Desktop related issues involving Software & Hardware installation, configuring, troubleshooting. (PC- Desktop Devices D90- Desktop Device T10)Installing, supporting, and maintaining new hardware and softwareData Centre MonitoringProviding support, including procedural documentationSupporting the roll-out of new applicationsmanaging many open cases at one timeTesting and evaluating new technology. Manage and troubleshoot the Citrix Application.Deploy email, anti-spam, and virus protection.The support of Microsoft products such as Office (various versions)End-user and product support for printers and scanners
