概要

Twelve years of experience in administration providing top-notch support to directors and managers & two years of experience in customer support.Administrative: Adeptly handle administrative matters including managing calendars, and planning meetings, making travel arrangements, composing documents and organizing offices for efficiency.Customer Support: With an impressive track record of success providing swift resolution to customer complaints, ultimately repairing trust and customer loyalty.Communications: Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues.Computers: Considered a “power user” of Microsoft Office; quickly learn and master new technology.

工作经历

公司标识
Administration And Logistics Manager
Royal Frozen Foods Group
Sep 2020 - 代表 | Islamabad, Pakistan

All administrative and logistics work
Making policies in company
All sort of budgeting in capex and opex expenses.
Maintenance of factory ,vehicles,cold storage etc.
Recruiting staff and arrange training session.

公司标识
Assistant Manager Administration &Procurement
101 Group,United Kingdom
Mar 2020 - 代表 | Islamabad, Pakistan

Looking up administrative and procurement work.

公司标识
Executive- Administration
IBEX Global
Jun 2016 - Oct 2018 | Islamabad, Pakistan

·         Managing Housekeeping staff & Supplies ( Hygiene )
·         Security of the premises (Security Guards etc.)
·         Track of Movement of people & Material - People by attendance , Material by Gate pass & authority
·         Vendor management - 1) Contract vendors for AC , Repair work , Travel & Ticketing , Purchases 
·         Preparing purchases for offices and approvals
·         Communicate with customers and vendors to verify information.
·         Document accurate notes for all account interactions.
·         Created employee award and recognition program.
·         Experienced diffusing client issues with tact and care.
·         Handled customer problems, inquiries and complaints
·         Multi tasked in a high volume, high stress environment.
 

公司标识
Customer support executive
Mobilink GSM (PMCL)
Feb 2010 - May 2016 | Islamabad, Pakistan

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

公司标识
Assistant Manager
Live Securities Limited
Jan 2009 - Feb 2010 | Islamabad, Pakistan

• Trading
• Calculating the margin Value,
• Receiving check and deposit it in to bank.
• Taking approvel from bank\'s of depositd check .
• Telling client about the holding and updated them as required
• Attending telephonic calls
• Giving order of buying /selling of client in Karachi Market who has increase their margin value.

公司标识
HR Admin Secretary & Transportation Manager
Huawei Technologies Co. Ltd
Jul 2004 - Dec 2006 | Islamabad, Pakistan

• Versatile professional with excellent organizational skills.
• Capable of managing multiple task simultaneously and meeting tight timelines.
• Hired, trained and supervised small team of administrative staff members.
• Top level communication, writing and research skills.
• Coordinated meetings, events and conference calls including the hiring of catering services and arrangement of meeting space.
• Set up travel arrangements, itineraries, airline reservations, shuttle service and hotel accommodations.
• Designed spreadsheets, slide shows, presentations, charts, graphs and other documentation as needed.
• Handled office cash receipts and petty cash drawer.
• Maintained and organized staff calendar / reminder system.
• Served as liaison between senior management, customers, colleagues and vendors to streamline flow of information.
• Prepared company literature, documentation, expense reports, presentations and any press release.
• Accurately and efficiently operate cash registers
• Ensure that there is sufficient cash in the cash drawer
• Maintain correct cash balances at cash registers
• Process payments made with cash, checks, credit cards, and debit cards
• Process returns and exchanges
• Pay company bills by cash, vouchers, or checks.
• Making report of fuel every week
• Arranging the duties of drivers every week Type and word process documents as needed.
• Order office supplies and monitor inventory.
• Other duties as assigned.

学历

Allama Iqbal Open University (AIOU)
硕士, 工商管理硕士学位, MBA‎
Business Administration., Marketing And Finance
CGPA 3.0/4
2022
Allama Iqbal Open University (AIOU)
学士, , BCom‎
Commerce
所占比重 60%
2021

技能

中级 Academic Head
熟练 Accounts Administration
熟练 Admin Assistantce
熟练 Administrative Processes Command
熟练 Administrative Skills
中级 Aesthetic Procedures Knowledge
熟练 Branch Administration
熟练 Building Security Management
熟练 Client Dealing
熟练 Computer Literacy
熟练 Configuring Software
中级 Conflict Management
熟练 Conservation Awareness
熟练 Cooordination Skills
熟练 CVs Screening
中级 Educationist
中级 Employment Forms Processing
熟练 Enterprise Security
熟练 Excellent Administration Skills
中级 expertise in excel
熟练 Finance Administration
中级 Fitness Consultation
熟练 Handling Assignments
熟练 Health and Safety
中级 HFO Operations Handling
中级 HR Policies Command
熟练 IT Management
熟练 Italian Cooking
熟练 Legal Affairs Management
熟练 Logistics Analysis
熟练 Logistics Management
熟练 Multitasking Skills
熟练 Network Security Administration
熟练 Office Support
熟练 Opeartions Handling
熟练 Operating System Administration
熟练 Operations Tasks Management
初学者 Performance Benchmarking
熟练 Procurement
中级 Project Administration
熟练 Purchase Management
熟练 Quality Control Processes Command
熟练 Record/File Keeping
中级 RESTful APIs
中级 Schedule Appointment
中级 School Management
熟练 Security Analysis
中级 Security Audit
熟练 Security Plan Preparation
熟练 Social Security Mangement

语言

中级 乌尔都语
熟练 英语