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概要
A high-energy, goal driven individual that has been a part of a dynamic services organizations capable of consistently delivering high-quality services and creating customer loyalty and excitement.
Ensured quality execution throughout the service touch points including implementation services, training, education and ongoing account management. Worked with cross functional teams to solve escalated client problems and took responsibility for ongoing operational support.
My career goal is to obtain a respectable position in a challenging environment that will enable me to use my strong organizational skills, educational background and professional experience and utilize team-work effort to provide best service
工作经历
Assistant Manager PMO/Customer Success
I am working as an Assistant Manager PMO/Customer Success, on dinCloud Project, incorporated in 2011, which is a Cloud Services Provider (CSP) that helps organizations to rapidly migrate to the cloud through a strong network of Value Added Resellers (VARs) and Managed Service Providers (MSPs) like Ingram Micro, CDW, and Insight. We offer many variants of hosted virtual desktops, hosted virtual servers, and dinWorkspace as per the customer requirements. Our data centers are located in Chicago and LA and the infrastructure are designed with security at the forefront. My responsibilities include but not limited to customer retention and overall satisfaction, customer onboarding, vendor relations, sales support and quotes. I work very closely with all the internal teams including customer experience, customer support, marketing, billing and engineering to make customers succeed in what they expected to achieve coming onboard with dinCloud. As a Customer Success Managers, we are to make sure that customers see value throughout their journey with our company and they continue to realize value after their initial purchase of the product.
Teller services officer (TSO)
