Act as the AR/AP of the company and used internal CRM to keep track of all pending incoming and outgoing bills.Review of daily processes for account executives and managers, coding and billing of credits and chargeback claims.
Set up and running of QA reviews for quality management.
Maintain accounting files and reconciliation reports.
Managed point-of-service collection functions to improve customer service and increase revenue Assigning taks, conducting performance reviews, and developing direct reports for the Billing TeamEvaluated team performance and presented to the Higher management for comparison with company goals and team goals.Bi-Monthly presentations on goals achieved and performance enhancement.

Salesforce and Zuora to solve billing and payment issues.
Generated accounts payable reports for management review to aid in financial and business decision making.
Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
Generated and submitted invoices based upon established accounts receivable schedules and terms.
Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Help Sales and Fulfillment teams through quote to cash process. Evaluate our existing tools and work with engineering to develop tools to enable this function to scale.
Proactively and reactively provide support to customers struggling with billing related inquiries and failures.
Claim Processing and Credit Bureau reporting. 

Strategically building a relationship with the client and making sure their relationship with KeepTruckin is smoothAchieving enrolling targets for the companyAssisted customers in identifying issues and explained solutions to restore service and functionality.Introducing the product to new companies and making sure the product is rolled out in the best way possibleBrokedown and evaluated user problems using test scripts, personal expertise, and probing questions.Build partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.

Trained staff on operating procedures and company services.

Investigated and resolved accounting, service and delivery concerns.

Optimized customer support by establishing collaborative service environment.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Met all customer call guidelines including service levels, handle time and productivity.

Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.

Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.

Created and maintained detailed database to develop promotional sales

Management of mega event, “Pakistan Vision of 2025 Debate (Let’s hear it out). Planning and implementing strategies of the mega event. Encouraging youth participation by visiting and presenting our idea for the event. Managing the venue staff and ensuring all the procedures are carried out according to the required standards. Accommodating students and the Judges on the event day. Planning and executing marketing strategies of the event. Continuous media coverage to promote event marketing and handling live social media coverage on event day.