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工作经历
Customer Support Specialist
Generate revenue by interact with US citizens via phone regarding their insurance policies. Core job is to educate communicate and qualify customes for no cost no obligation consultation.
Customer Support Executive
Interact with customers to provide and process information in response to inquiries,concerns and requests about products and/or services.
Collabrate and build relationships with customers to strengthen service competitiveness
Communicate timely back to customers,track any resolve any issue regarding the services.
Contribute to customer development role.
Enusre a positive customer experience ultimately leading to a good Quality Assurance(QA) score.
Telemarketing Agent
Handle inbound and outbound calls of client in USA.
Accomplishe assigned tasks according to the priority set by Team lead/Supervisor.
Ensures and provide quality service to both internal and external entities.
Provide daily sign of to team leader/supervisor at day end.
