概要

Dear Concerned,

I am currently working as a Customer service executive at International Hospitality Investment Group. Engrossed to work for an organization where I am having chance to learn about new things and want to get new experience. I am hopeful that my skills and experience of more than ten years in customer services could make a great contribution for an organization.

My background is consisting customer service profile with a strong interest in managing customer service. My area of focus and interests are handling complaints, best customer service and make customers satisfied which results in profit of company and Quality analysis. I have many achievements some of them are best performance awards in different departments. Also familiar with working on different technology like Hitit reservation system, CISCO application, AVAYA application, SSL application, NORS application, GUI airline technology system, Merlin Software, Genesys and make automated calls to customers.

Please find enclosed my resume for your review.

Regards,

Rabia Irshad

工作经历

公司标识
Customer service executive
International Hospitality investment group
Mar 2019 - Oct 2019 | Karachi, Pakistan


公司标识
Floor supervisor
PIA
Apr 2009 - Mar 2019 | Karachi, Pakistan

学历

University of Karachi
学士, , graduation‎
2008

技能

熟练  Adobe Premiere Pro
中级 Call Center Development
中级 Capacity Planning
熟练 Client Maintenance
熟练 Complaint Investigations
熟练 Complaint Management
熟练 Computer Assistance
中级 Cooordination Skills
熟练 Customer Acquisition Skills
熟练 Customer Analysis
熟练 Customer Care Representation
熟练 Customer Satisfaction Management
熟练 Customer Service Representation
熟练 Database Management 
熟练 Drafting Skils
熟练 Emails Correspondence
中级 Evaluation and Implementation
中级 Evaluation Strategies
中级 Fluent in English
初学者 GUI
熟练 Handling Assignments
初学者 HITIT
中级 Knowledge In Software
中级 Korean Teaching
熟练 Lab Knowldge
熟练 Leading Skills
中级 Legal Affairs Management
中级 Monitoring Performance
熟练 Negotiation Skills
熟练 Online Services
中级 Outstanding Time Management
熟练 positive attitude with focus on customer
熟练 Process Operations Handling
熟练 Production Quality Monitoring
中级 proficient in Microsoft Applications
中级 Pursuing News Stories
熟练 Quality Control Processes Command
熟练 Sabre Command
熟练 Sales / Functions
熟练 Tracking System Monitoring
中级 Training Co-ordination
熟练 Training Skills
熟练 Travel Management
中级 قيادة المبيعات والتسويق
熟练 Written Oral and Communication
中级 إدارة مركز الاتصال
熟练 الأنماط المعمارية
中级 تجارة المبيعات
熟练 رعاية العميل
熟练 عمليات خدمة العملاء