概要

Qualified & Experienced hotelier. Hands on operational skills in F&B as well as Front Office. Recently represented Qatar Airways world's No 1 Airline as a Brand Ambassador/Flight Attendant.Pizza Hut as an RGM. Kempinski Hotels as F&B Supervisor & Trainer. Ramada Resorts as a Front Office Supervisor. IFH as a Mystery Guests Acessor. Exeprtise in Customer Service. Guest Service. Guest Relations. Profit &
Lost Management. Variance Analysis. Labor Cost. Food Cost.Cost Controlling. Inventory Management.

项目

Mystery Guest Acessor

工作经历

公司标识
General Manager.
The Butcher's Cafe & Grill.
Oct 2020 - 代表 | Islamabad, Pakistan

Restaurant Walk Through.
Managing Restaurant Budget & Target.
Food Cost Controlling.
Operation Management.
Stock purchasing and Inventory Management.
Team Training & upselling techniques.

公司标识
General Manager.
The Butcher's Cafe & Grill.
Oct 2020 - 代表 | Islamabad, Pakistan

Restaurant Walk Through.
Managing Restaurant Budget & Target.
Food Cost Controlling.
Operation Management.
Stock purchasing and Inventory Management.
Team Training & upselling techniques.

公司标识
Flight Attendant
Qatar Airways
Oct 2019 - Jul 2020 , Qatar

Laid off due to COVID-19.

公司标识
Mystery Guests Accessor.
IFH
Aug 2017 - Sep 2019 | Islamabad, Pakistan

Represent IFH in Pakistan.
Perform Mystery Checks for all Marriott & PC Hotels Pakistan.
Area of Audits.
Reservation Department.
Front Office Department.
F&B Department.
H/K Department.
Security Department.

公司标识
Restaurant General Manager
Pizza Hut
Oct 2018 - May 2019 | Islamabad, Pakistan

Eight Walk in the restaurant to find out opportunity.
BOH Checking & Items expiry detail report.
Prepration & deployment plan.
Maintenance of the restaurant.
Daily sales & dough projection sheet.
Marketing Plan & Budget achievement plan.
Variance analysis, Labor Cost analysis, Hiring, Pay Roll, Team Training, P&L Meeting.

公司标识
Food & Beverage Trainer
Kempinski Muscat
Mar 2018 - Sep 2018 , Oman

Place of duty all F&B outlets.
Training reports & analyzing training needs for F&B departments.
Making training schedules, arrangements & prepration.
One on one meeting with RM's regarding KEA checklists.
Recognize team members for their performance.
Assisting team in the absence of Restaurant Managers and act as an RM.
Assist F&B managers with budget & labor cost.

公司标识
Food & Beverage Supervisor
Kempinski Al Othman
May 2015 - Dec 2016 , Saudi Arabia

Worked as a F&B Supervisor with Pre Opening Hotel.

学历

White Lake University
学士, 工商管理学士学位, Bachelor in Hospitality Management‎
علاقات عامة / خدمة عملاء
CGPA 3.5/4
2015

技能

5+ 年 Complaint Management
2 年 Cost Management
2 年 Cost Variance Analysis
5+ 年 Customer Service Excellence standard
5+ 年 Guest Relations Management
5+ 年 Guest Service Management
2 年 LABOR COST
5+ 年 Multi-Cultural Team Management
2 年 Profit & Loss Management
2 年 Recruitment
2 年 Training & Development

语言

中级 德语
熟练 乌尔都语
熟练 英语