· I work as a Case Management Officer with a UNHCR based project where I take asylum interviews of up to twenty seven (30) Afghan Refugees per day; I communicate with them in their spoken languages which are usually Persian and Pashto, in the case of Afghan refugees.
· Enter the biodata of applicants in Progress software, write their asylum claims, maintain their initial records manually, check their documents, collect the photocopies of all their valid documents and maintain hard copies of each applicant, and issue them tokens for further steps of screening.
· Maintain all the records in excel sheet simultaneously and report the cases details to Project Coordinator on daily basis.
· Maintain a good communication and build rapport to know in depth details of each applicant’s risk and nature of vulnerability
· Generate a customized claim for each case based on the types of their needs and   risk level.   

· Managed Social media accounts; provided a two-way communication facility to the audience through Zendesk; created customized, accurate, reliable, updated, and timely responses for the various extents of topics to the public.
· Maintained the records of all activities including the hard copy files of all the activities.
· Wrote minutes of meetings, prepared weekly, monthly and quarterly reports of the project’s activities and achievements.
· Made presentations for every seminars and meetings and also designed posters for some activities.
· Visited fields for identifying the protection issues most likely related to COVID-19 and of other vulnerabilities for the case management process.
· Established service mapping of the available and functional free-of-cost services around the district for the development of Referral Pathways Directory.
· Wrote content on Covid-19 and health-related topics. Managed critical cases for referral and cash assistance.
· Collected data on monthly basis through Protection Monitoring Survey from the different people around the district related to COVID-19 and entered the data in KOBO for trend analysis.
· Managed Critical Cases such as GBV and Protection cases for cash assistance and critical case management.
. Organized awareness sessions for clients on field to provide information about the services of BOLO website, COVID-19, and other social services.

Made templets for organization\'s official activities, prepared meeting schedules and managed emails. Monitored attendence record of employees and processed timesheets. Handled dispatch and received letters and couriers. Communicated with different companies and organizatios regarding invoices, bills and acquisitions.

Taught English language to classes of up to 30 students. Prepared class activities, timetables and class lessons. Communicated with parents in-person and through emails and phone calls to apprise of students progress, challenges and behavior issues. Established positive classroom management boundaries to create safe and known environment among the students.