خلاصہ

Well-qualified Customer Relation Officer experienced in handling complex customer issues and promoting positive experiences. Skilled in coordinating documentation and handling payments. Proficient in CRM software and customer service metrics.

پراجیکٹس

E-mailing System, Web Development Project For Online Jewelery Shop, Namaz Guide IOS based Applicatio

تجربہ

کمپنی کا لوگو
HR / Admin Assistant Manager
European Complex - Islamabad
فروری ۲۰۲۵ - اپریل ۲۰۲۵ | Islamabad, Pakistan


Assisted in recruiting, training, and orienting new employees.
Conducted new employee orientation to foster positive attitude towards company goals.
Coordinated meetings, monitored support staff, and scheduled activities.
Took notes and minutes during meetings.
Analyzed wage and salary reports to determine competitive compensation plans.
Maintained a positive working environment.
Managed general filing system, staff attendance records, and office supplies inventory.

کمپنی کا لوگو
Customer Relations Officer
Bahria Enclave Islamabad
مئی ۲۰۲۳ - اگست ۲۰۲۴ | Islamabad, Pakistan


Managed front-end processing of orders, forms, and applications, ensuring timely completion.
Audited transfer files for errors and discrepancies, ensuring accuracy.
Processed daily bank transactions with high accuracy and efficiency.
Prepared and issued tax vouchers and GST invoices in compliance with regulatory requirements.

کمپنی کا لوگو
Customer Support Executive
Ibex Solutions
مارچ ۲۰۲۲ - اپریل ۲۰۲۳ | Islamabad, Pakistan


Responded to customer phone calls, resolving concerns and complaints.

Conducted customer satisfaction surveys to improve service quality. .
Provided timely solutions to customer queries.

تعلیم

University of Arid Agriculture, Murree Road
بیچلرز, بیچلرز ان سائنس, BS‎
Computer Science
2020
Islamabad Model College For Girls, G-6/1-4
انٹرمیڈیٹ / اے لیول, , ‎
Computer Science
2014
OPF GIRLS COLLEGE ISLAMABAD.
میٹرک / او لیول, , Matric in Computer Science‎
Computer Science
2012

پیشہ ورانہ مہارتیں

متوسط Active Listening
متوسط Audit Management
ماہر Call Center Experience
ماہر Communication Skills
ماہر Complaint Handling
متوسط Computer Skills
ابتدائی Computer Technologies Knowledge
ابتدائی CRM Database Management
ماہر Customer Service Skills
متوسط Document Creation
ابتدائی File Management
ابتدائی MS Excel
متوسط MS Office
ماہر Professional Telephonic Skills
متوسط Team Support
متوسط Typing Speed
متوسط Word Excel, SQL, HTML/CSS
ابتدائی إدارة العمليات الإدارية

زبانیں

ماہر اردو
ماہر انگریزی

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