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خلاصہ
Well-qualified Customer Relation Officer experienced in handling complex customer issues and promoting positive experiences. Skilled in coordinating documentation and handling payments. Proficient in CRM software and customer service metrics.
پراجیکٹس
تجربہ
HR / Admin Assistant Manager
Assisted in recruiting, training, and orienting new employees.
Conducted new employee orientation to foster positive attitude towards company goals.
Coordinated meetings, monitored support staff, and scheduled activities.
Took notes and minutes during meetings.
Analyzed wage and salary reports to determine competitive compensation plans.
Maintained a positive working environment.
Managed general filing system, staff attendance records, and office supplies inventory.
Customer Relations Officer
Managed front-end processing of orders, forms, and applications, ensuring timely completion.
Audited transfer files for errors and discrepancies, ensuring accuracy.
Processed daily bank transactions with high accuracy and efficiency.
Prepared and issued tax vouchers and GST invoices in compliance with regulatory requirements.
Customer Support Executive
Responded to customer phone calls, resolving concerns and complaints.
Conducted customer satisfaction surveys to improve service quality. .
Provided timely solutions to customer queries.
