IT Support Engineer.
An Independent and Passionate graduate with one year of experience in the Networks & IT industry. Analytical thinking skills have always helped me to find creative solutions. Rigorous research to keep the Enterprise Networks Update. Experienced to work in a fast-paced environment and ability to adapt the changes quickly.
Assembling, Disassembling, and Troubleshooting problems in PC.Installing Software and Tools in Client's System.Provide System Support to Clients.Installing Printer and Troubleshoot Common issues of Printers.Installing and Monitoring CCTV Analog Cameras.Desktop Support to Clients.Hardware Component Replacement According to user Requirements.Getting back up from the client system.Installation of the new computer system of clients and also install network cables to connect them.Install Local and Network Printers and troubleshoot problems.Windows Installation xp/7/10.Windows Server Installation.Customer Remote Support.Manage Network and System of Food Festivals and fix issues according to the occurrence.Manage the Network and System of Nishtar Hospital Multan and fix issues according to the occurrence.Manage Network and System of I Macca Diagnostic Lab Multan and issues according to the occurrence.Manage the Network and System of Cardiology Hospital Multan and fix issues according to the occurrence.Manage the Network and System of Sulman Naeem Health Care Center and fix issues according to the occurrence.Installation of SQL Server2k8.
Provide Monitoring using PRTG and troubleshooting the link in case of any breakdown.
Provide technical services to clients through Ticketing System, calls, and emails & resolved their issues along with reports to 100% satisfaction level.
Provide remote support to clients using Anydesk and Resolve their issues if any.
Provide remote support to on-site engineers.
Provide Support to Wireless clients.
Check Home User Connection Status using Zalpro server and Forward Complaint to the concerned department in case of any issue.
Forward Mail using Kayako Mailing Server to Concern Team in Case of any issue.
ONU Configuration and Installation on the customer side.
Add ONU in OLT and Assign VLAN.
Troubleshoot issues to ensure that computers and network equipment are always up and working Condition.
Check Active user Status using Mikrotik.
CCTV Camera Management.
Work With Seniors to Control and maintain the overall efficiency of the Network.
Troubleshooting issues to ensure that computers and network equipment are always up and working.
Install, Maintain, Resolve and examine Network Cabling.
I worked in this organization as an Antara Software Operator and Oracle Data Entry Operator. I was Responsible for the following task.1)Keep a Record of the Production of the Gemata Plant.2)Enter Production Reports of Plants(Spray, Hydraulic Press, Rotto, Buffing)3)Generate Slip to get Chemical from Chemical Store which applies on the Leather