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概要
I have good problem solving and analytical skills, ability to lead and reach goals . I can work under pressure, can work within time and other resource constraints.
工作经历
Key account Analyst
Manage different costco accounts
Fixed Support TEAM LEADER
Job responsibilities includes managing customer companies analogue phone network and transfer it to IP/FIBER.
Relocate telephone system , port-in-numbers to Telstra Network
Maintained good KPI since the beginning while working closely with supervisor and higher management.
Remote Technical Agent
Job responsibilities includes troubleshooting of landlines by diverting their calls to prepaid/postpaid mobile phones or deliver a mobile phone if they do not have Telstra mobile phone.
Relocation programming for mobile phones when telephone line is faulty in another state.
Accurately key in customer record in the system.
Maintained good KPI since the beginning while working closely with supervisor and higher management
Customer Care Officer
Maintained excellent KPI from second month onwards
Worked closely with team leader in managing the team and provide guidance to junior staff and train new recruits
Awarded team of the quarter in 2014
