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概要
Currently working as Senior IT Officer in Islamabad office and support to Different provinces of offices like Punjab, Quetta, Sindh, and Islamabad office.
Manage to onboard and offboarding of all staff supporting the Ukraine Emergency Response and country programme including
Manage user licencing
Conduct Unified Endpoint Management upgrades
Enrol all users in Mobile Device Management
Manage compliance by all staff with the cross border SOP (ensure that devices are as clean as possible of any legacy data before transiting the border
Maintenance, Repair Security
Perform preventative maintenance on all IRC computers and network resources.
Develop and review backupdisaster recovery plans for the Ukraine Country Programme
Diagnosis and resolution of routine hardware and software issues.
Support core IRC applications such as Office 365, Teams and Box and provide 1st line support for finance and bespoke, in-house applications.
Update appropriate network security and data loss prevention procedures to safeguard system from physical harm, viruses, unauthorized users and damage to data.
Maintain IRC computer software/hardware inventory ensuring accuracy.
Create and maintain network documentation to include IP address, system access, email creation system, upgrades and changes to original network, etc.
Create, implement and manage backup solutions for office/individual users and provide the necessary training on the use of these back-up solutions.
Investigate local Internet connectivity options to obtain adequate bandwidth for Intranet and application connectivity.
Project activity
Management or provision of support to IT projects as needed, either country, regional or global.
Installation Configuration of
Laptops, printers and peripherals.
Management of software installation either manually or using remote deployment tools.
Local Area Network, wireless network, essential network services peer-to-peer or client server architecture
Training, Evaluation, Testing
Develop and implement user and support staff training, including training on basic care and maintenance of computers and equipment for users.
Test and evaluate new technology.
Prepare and submit reports that provide sufficient detail for HQ to understand the country offices computer environment, needs, IT staff availability and skill levels and future plans.
IT Asset Management
Perform annual IT Audit as requested.
Create and maintain network documentation to include but not limited to IP address, system access, email creation system, upgrades and changes to original network, etc.
Maintain an updated IT Asset Registry, including software licensesIdentify/Monitor needed MSA/MPA for the IT related equipment
Policies Protocols
Develop appropriate protocols for regular maintenance of all IRC computer related equipment.
Identify through tender process, as per standard IRC policies and procedures, local supply chain for IRC IT requirements.
Develop and monitor IT related tasks through the development of Checklist and scheduled tasks, including contributing towards IT security
As additional working with IRC as CET Member as IT Manager. When any emergency deployed my deployment as active to seek the priorities of work. Last time 02 time my deployment was active previously in Sindh, Pakistan
Assisting to office colleagues through a series of actions, either face-to-face, over the phone, or messaging tools (e.g. Teams or remote access software) in setting up systems or resolve issues
Administrators maintain end user accounts, permissions, and access rights.
Work continuously on a task until completion (or bring up to global IT support or to third parties/vendor, if appropriate and in consultation with supervisor)
Rapidly establish a good working relationship with office colleagues and fellow IT practitioners within IRC
Currently Assisting to the IT Coordinator Islamabad Office in developing Standard Operating Procedures
Configure, monitor any events, and maintain file system security, perform server and security audits together with asset audits
Manage backup solutions such as PST backup and stored in External hard drives and other tools we are using to move PST files to BOX
Support the roll-out of new applications and works on special projects as necessary as directed by the IT Manager.
Any support required to Our colleagues to resolve the issue timely through the Ticket System
As additionally as IRC Ambassador and Gender Champion.
As common duties fully participate the When IT Manager is not available in office and now currently, I am as When IT Coordinator is on leave to see the all the office matters and meeting, as backup for the to seek the IT Pakistan operations.
To ensure smooth operations of the data centre established at the financial monitoring unit officer.
The ICT Support Officer is responsible to provide remote as well as onsite support to nearly 400 teachers on android tablets and associated tools/apps. Then provide technical support. with training service officer and technical staff to conduct professional development session on ICT/Tablets.
Coordinate with field staff on content delivery and content uploading on tablets.
Collect teacher's data from regions and develop profile on SMS Server.
Develop SMS based quizzes and send to the teachers.
Conduct trainings on the use of tablets and associated tools/apps.
Configuration mobile devices and tablets.
Provide on-site ICT support
Develop weekly, monthly and quarterly ICT progress reports.
Maintain inventory of tablets used in the training.
工作经历
Senior IT Officer
· Ensure smooth LAN administration while maintaining standards of HQ.
· Management and implementation of Networks.
· Ensure safe and secure emailing system.
· Ensure safe and secure working of office networks and adopt necessary measures to keep the networks/workstations free from viruses.
· Responsible for hardware and software trouble shooting
· Manages systems, networks & facilitate users as par policy.
· Responsible for the security of network system.
· Administration of IRC Databases.
· To make sure that all hardware and software license agreements are fulfilled for all systems, networks. Must take reasonable precautions to guard against corruption of data or software or damage to hardware.
· Ensure Data backup along with this take care of data confidentiality of all users in Sindh offices are taken on basis weekly/monthly basis and user accountability requirements (including other field staff), e.g., user identification and authentication, account administration, and password integrity and security of the data.
· Monthly database backups (Prolog) burned on DVD’s and should be send to Country office through courier with email confirmation and CC to their supervisor.
· Responsible for periodical updates for windows and network security updates, Antivirus updates etc.
· Identify need of improvement in hardware / software.
· Liaison with ISPs for internet connectivity.
· Responsible for timely hardware servicing and as and when required
· Maintain and record all purchased computers and accessories
· Conduct field offices frequent visit for trouble shooting.
· Other responsibilities as and when assigned by the supervisor.
IT Officer
IT Officer
IT Officer
Ensure smooth LAN administration while maintaining standards of HQ.
• Management and implementation of Networks.
• Ensure safe and secure emailing system.
• Ensure safe and secure working of office networks and adopt necessary measures to keep the networks/workstations free from viruses.
• Responsible for hardware and software trouble shooting
• Manages systems, networks & facilitate users as par policy.
• Responsible for the security of network system.
• To make sure that all hardware and software license agreements are fulfilled for all systems, networks. Must take reasonable precautions to guard against corruption of data or software or damage to hardware.
• Ensure Data backup along with this take care of data confidentiality of all users in Sindh offices are taken on basis weekly/monthly basis and user accountability requirements (including other field staff), e.g., user identification and authentication, account administration, and password integrity and security of the data.
• Responsible for periodical updates for windows and network security updates, Antivirus updates etc.
• Identify need of improvement in hardware / software.
• Liaison with ISPs for internet connectivity.
• Responsible for timely hardware servicing and as and when required
• Maintain and record all purchased computers and accessories
• Field offices frequent visit for trouble shooting
Making Pictorial Documentries.
• Installing and configuring hardware and software in field offices.
• Maintaining telecommunications systems within the main office or field offices;
• Taking backups and ensures restoration procedures for the LAN and all databases on a regular basis.
• Provide technical support to the field offices for their Data Backups and also to follow-up with their data backups;
• Timely maintenance of all systems particularly at fields, ensuring that the anti-virus software in use is current and all systems have updated virus definitions.
• Frequent visits to field offices for technical support.
Responsible to manage and maintain officially used Microsoft Windows, applications and systems including Windows 7
Resolving issue through team viewer and Amy
• Responsible for the acquisition, installation and maintenance of the organization’s local area network hardware/software.
• Manages network operations including: troubleshooting connectivity problems; installing & maintaining routers; establishing e-mail; assessing and reporting operational status; performing backups and restores; etc.
• Performs routine tasks complete timely maintenance on hardware and software.
• Assists staff in understanding and using technology; conducts regular staff technology presentations and trainings.
• Responsible for troubleshooting workstations, networks, software applications, phones, copiers and other technologies.
• Ensures compliance with all software licensing agreements. Manages and safeguards software media and associated licenses.
• Creates and maintains LAN/WAN maintenance logs.
• Ensure networks, workstations, operating systems and software applications are operational; ensures hardware and software is patched and/or updated; ensures all analog and broadband circuits are operational in accordance with vendor specifications.
• Ensures for the availability, continuity and security of data and information pertaining to the organization.
• Ensure and maintain confidentiality of technology related all procedures and systems.
• Assists in other duties as needed and directed.
• Responsible for data protection and data backup.
IT Assistant
• Assist in LAN administration according to standards of IRC.
• Assist in management and implementation of Networks.
• Assist in ensuring safe and secure working of office networks and adopt necessary measure to keep the networks/workstations free from viruses.
• Carry out resolution of day to day IT issues to users.
• Responsible for hardware and software troubleshooting / installations.
• Responsible for timely hardware servicing of hardware as and when required
• Assists in managing systems, networks & facilitate users as par policy.
• Maintain IT-related reference documents for all devices and their configurations & installations.
• To make sure that all hardware and software license agreements are fulfilled for all systems, networks. Must take reasonable precautions to guard against corruption of data or software or damage to hardware
• Assist in maintaining data backup on weekly, monthly basis and keep individual data as confidential
• Responsible for periodical updates of windows and network security updates, Antivirus updates etc.
• Track record of equipments sent for repairs / service.
• Field offices frequent visit for trouble shooting / backups.
• Other responsibilities as and when assigned by the supervisor.
IT Officer
o For all the computers and laptops of the organization for repairing and maintaining.
o Responsible for hardware and software troubleshooting/ installations.
o Uploading and editing of website of (www.rwf.org.pk)
o Capable for managing program activities in kind of technical support. For communication infrastructure.
o Able to work in the most affected area for up-dating communication or creating links with field staff to headquarter.
o For managing satellite internet system,PTCL DSL and Fibeer Optic Multinet Service.
o Installation of windows operating system, MS Office, Ant- viruses and other application all Software.
o Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.
o Conduct technical research on system upgrades to determine feasibility, cost, time required, and compatibility with current system.
o Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
o Photo, case study and news clipping, as regulation of procedures to control documents and manage the IT records.
o Look after of all IT assets of Head office and Regional offices
o Update RWF Website Daily Basis
o Make Documentaries in Form Of Videos
o Managing Soft record projects wise and Department wise and Project wise an secure backup of Organization.
o Managing Organization Staff Emails activate and deactivate emails of Staff.
o Organize All Activities Pictures Component Wise or project Wise
o Making Pictorial Documentaries and uploading on youtube.
o Configuration of Wireless LAN & Secure Wireless System
o Perform operating system installations, OS upgrades, configurations on computer systems and making necessary changes to the user & network environment as per the requirements.
o Responsible for maintaining IT equipment inventory, and track record of changing any accessories in this equipment.
o Responsible for LAN administration according to standards of HQ.
Communication with local vendors.
• Field Travel and Field offices technical assistance
• Responsible for all asset management and shifiting of Asstes one office to another office
• Develop assets list and updated the record
• Manages technology inventory including procurement and disposal of assets.
• Checks stock weekly, bi-weekly and monthly.
. Support Logistics department related to procurement of Assets
• Provide support to logistics Department.
• Ability to work under stressful conditions
• IT and Security appliances installation and system maintenance experience.•
