As an Operations Manager working in the courier industry, i was required to oversee day-to-day office management tasks, ensuring that all safety regulations are adhered to. Customer service is extremely important and in the role of Operations Manager, it was my job to ensure service levels are maintained and customer satisfaction achieved.
I waa managing team of people and it was my responsibility to ensure all training needs are met and that performance is monitored and feedback provided at Regular intervals.As a member of the management team, i was expected to prepare, revise and submit reports, budgets and other documentation as required
The Operations Manager is responsible for implementing quality management and other regulatory compliance strategies inline with company policy.
As an operations manager, i was responsible for managing a team of people, which involves both the engagement and development of these people.
Part of the core operations responsibilities include resourcing or staffing, recruitment and financial processes, such as invoicing. This is linked to the budgeting aspects of the role, in which the operations manager must manage margins, costs, budgeting and forecasting. Project delivery functions include delivery assurance, quality assurance, client delivery and relationship management while strategy responsibilities lie in ops plans and strategy support.
Maintaining the record of previous data and information Managing courier sheets Managing the sales and to achieve the given targets of newConnection (Postpasid and Prepaid) by the Company To sale and tell the retailers about the data bundles Sale of Easyload and Easypaisa retailers account Cash collection and record management Guiding the users and retailers about the Upcoming Promtions and Retailer targets. Visiting the area of 84 villages and maintaining the sales