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概要

I have MCS degree in Computer sciences (IT). Qualified and experienced technical support engineer in IT industry and professional with 5 years of experience working with US based IT Resellers. Areas of expertise includes System administration, Network administration, and data backup solution.


Also have over 3 years of experience of customer service team-lead. Responsibilities of training and motivating customer service employees. Oversee and assist customer service employees in the performance of their job.

工作经历

公司标识
Customer Service Representative
Zones Pakistan
Oct 2017 - 代表 | Islamabad, Pakistan


公司标识
Senior Executive – Technical Support
PCM
Jun 2016 - Sep 2017 | Islamabad, Pakistan


公司标识
Service Desk Engineer
Ovex Technologies
Apr 2015 - May 2016 | Islamabad, Pakistan


公司标识
Office Superintend
Kohat University of Science & Technology
Sep 2009 - Mar 2014 | Kohat, Pakistan


学历

CCNA (Cisco Certified Network Associate)
大专, ‎
CCNA
Incomplete
2015
Qurtuba University of Science and Information Technology D.I Khan
硕士, MSc, ‎
Computer Sciences and Information Technology
CGPA 3.3/4
2014

技能

熟练 Academic Researching
熟练 Accounts / Manager
熟练 American Acssant
熟练 Aseptic Technique Knowledge
熟练 Building Solid Relationships
熟练 Call Center Management
熟练 Cold Calling
熟练 Communication Skill
熟练 Computer Knowledge
熟练 Data Entry
中级 EBS Modules Knowledge
熟练 Fluent in English
熟练 Good Interpersonal Skills
熟练 Google Analytics
熟练 IT Support Responsibilities
熟练 Korean Teaching
熟练 MS Excel
熟练 Organized and Multitasking
熟练 Outbound Calls
熟练 Production Administration
熟练 Production Experience
熟练 Production Operations
中级 Punjabi As Well
熟练 Relation Management
熟练 Report Writing Skills
熟练 Reproduction Planning
熟练 Risks Analysis
熟练 Sales Abilities
熟练 Spreadsheet Navigation
熟练 Student Affairs Managemment
熟练 Training & Development
熟练 Understand Client Requirements
熟练 US English
熟练 كتابة إبداعية
熟练 عمليات خدمة العملاء

语言

熟练 普什图语
熟练 乌尔都语
熟练 英语

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