概要

Calm, enthusiastic, time conscious person with strong values of ethics and integrity with 5 years experience in Customer Service looking for a new opportunity as a call customer sales Representative to contribute selflessly, build great teams and execute relentlessly while promoting sustainable utilization of resources in line with organizations’ goals.


工作经历

公司标识
Customer Service Associate
Engie Energy Access
Aug 2019 - Oct 2020 | Kampala, Uganda

Provide regular reports on sales unit inventory, service unit inventory, and customer data handling and management
Provide excellent customer service to all Fenix Uganda customers at all times ensuring all Fenix customers have a great end-to-end customer experience.
Manage the distribution of ReadyPay / Fenix Power kits  to the sales teams (ReadyPay Champions)
Serve as a liaison between the customer and Fenix coupled with collecting data on Customer feedback and satisfaction
Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources.
Diagnose technical issues with the customers units and support in the swapping process
Provided accurate product information to customers and never oversell or lie to customers about our product capabilities.
Provide accurate product information to customers and never oversell or lie to customers about our product capabilities.
Making sure that accurate, complete and honest information concerning customers ReadyPay account is entered into the Fenix database system

公司标识
Customer Service Representative
Engie Energy Access
Sep 2015 - Jul 2019 | Kampala, Uganda

Handling customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Providing an excellent experience to all customers with each interaction, Giving customers information about products and services
Vet and open customer accounts by recording account information.
Maintaining customer records by updating account information of complaints, issues and resolutions.
Contributing to team effort by accomplishing related results as needed, Follow-up with customers who have delayed payments
Building sustainable relationships of trust through open and interactive communication
Working with customer service manager to ensure proper customer service is being delivered.
Resolving customer complaints via phone, email, mail or social media
Identifying and communicating areas for continual improvement of service levels for the call Center; recommending process improvements.

公司标识
A Census Enumerator
Uganda Bureau of Statistics (UBOS)
Aug 2014 - Sep 2014 | Kampala, Uganda

Collecting individual households’ data which included income, education level, and economic information among others metrics
Analyzing the primary household data like coding and data entry
Effective reporting of the challenges, proposed solutions to my supervisor

公司标识
General secretary
Kampala International university environmental management
Feb 2012 - Dec 2013 | Kampala, Uganda

Successfully coordinated the association activies
performed secretarial duties of the association and records well kept.

公司标识
Class Coordinator environment management students
Kampala International University
Apr 2011 - Dec 2013 | Kampala, Uganda

Successfully coordinated a class of 25 students and the administration.

公司标识
Internee
Bukedea District Local Government
Jun 2013 - Aug 2013 | Mbale, Uganda

Sensitizing the public on environmental health, sanitation and hygiene with emphasis on waste management
Sensitizing the public on causes, dangers and mitigation mechanisms of global warming and climate change
Reviewing Environmental impact assessment reports that were submitted to the district environmental office for approval
Participating in workshops on energy saving technologies conducted by the environment officer in the district to the women groups.
Participating in the monitoring and evaluation of the construction works in the district for compliance to the environmental impact assessments. Produced reports on the activities conducted including the budget.

学历

University of Engineering & Technology Lahore
硕士, MSc, ‎
Community Development And Environmental Management
2022
Kampala international university
学士, BSc, ‎
Environmental Management
CGPA 3.9/5
2014

技能

中级 Communication Skiil
中级 Basic Computer Skill
中级 British English
熟练 Call Center
中级 Call Center Architecture
中级 Call Center Development
中级 Call Control
中级 Call Hnadling
中级 Customer Service Management
熟练 Customer Service Operations
熟练 Customer Service Representative
熟练 Customer Services
中级 Customer Services Operations
熟练 Customer Support Operations
中级 Direct Sales
中级 English Speaking
熟练 Fluency in Bengali
熟练 Fluent In English
中级 Good Communication Skills
中级 Inbound Lead Generation
熟练 Inbound Sales
中级 International Sales
中级 Listening to Customer Skills
熟练 Listening to Customers
中级 Outbound Marketing
中级 peer mentoring
中级 Product Knowledge
中级 Quick Learner
熟练 Spoken English
熟练 Telophone Operations
中级 Typing Skills

语言

中级 英语

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