Calm, enthusiastic, time conscious person with strong values of ethics and integrity with 5 years experience in Customer Service looking for a new opportunity as a call customer sales Representative to contribute selflessly, build great teams and execute relentlessly while promoting sustainable utilization of resources in line with organizations’ goals.
Provide regular reports on sales unit inventory, service unit inventory, and customer data handling and management
Provide excellent customer service to all Fenix Uganda customers at all times ensuring all Fenix customers have a great end-to-end customer experience.
Manage the distribution of ReadyPay / Fenix Power kits to the sales teams (ReadyPay Champions)
Serve as a liaison between the customer and Fenix coupled with collecting data on Customer feedback and satisfaction
Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources.
Diagnose technical issues with the customers units and support in the swapping process
Provided accurate product information to customers and never oversell or lie to customers about our product capabilities.
Provide accurate product information to customers and never oversell or lie to customers about our product capabilities.
Making sure that accurate, complete and honest information concerning customers ReadyPay account is entered into the Fenix database system
Handling customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Providing an excellent experience to all customers with each interaction, Giving customers information about products and services
Vet and open customer accounts by recording account information.
Maintaining customer records by updating account information of complaints, issues and resolutions.
Contributing to team effort by accomplishing related results as needed, Follow-up with customers who have delayed payments
Building sustainable relationships of trust through open and interactive communication
Working with customer service manager to ensure proper customer service is being delivered.
Resolving customer complaints via phone, email, mail or social media
Identifying and communicating areas for continual improvement of service levels for the call Center; recommending process improvements.
Collecting individual households’ data which included income, education level, and economic information among others metrics
Analyzing the primary household data like coding and data entry
Effective reporting of the challenges, proposed solutions to my supervisor
Successfully coordinated the association activies
performed secretarial duties of the association and records well kept.
Successfully coordinated a class of 25 students and the administration.
Sensitizing the public on environmental health, sanitation and hygiene with emphasis on waste management
Sensitizing the public on causes, dangers and mitigation mechanisms of global warming and climate change
Reviewing Environmental impact assessment reports that were submitted to the district environmental office for approval
Participating in workshops on energy saving technologies conducted by the environment officer in the district to the women groups.
Participating in the monitoring and evaluation of the construction works in the district for compliance to the environmental impact assessments. Produced reports on the activities conducted including the budget.