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概要
An independent and self-motivated business graduate of highly ranked university with experiences of practical internships from reputed organizations looking to utilize my expertise in career growing organization to develop my skills and personality.
项目
工作经历
Operations Officer
Provide splendid customer services to customers in a friendly and courteous manner at all times.
Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly.
Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay.
Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties.
Provide information to customers on their account status and account balances.
Open new bank accounts according to laid down rules and guidelines.
Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction.
Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions.
Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction.
Ensure that customers’ confidential information is properly protected and only used for official purposes.
Promote Team Work and prove to be an effective participant of the TEAM.
Responsible for CIF amendment and Dormant activation.
Intern
Prepare activities plan, prepare weekly Operational Plan
I was responsible for the daily activities Arrange workshops in schools to aware about animals’ rights
Monitoring, follow up activities and reporting.
Intern
Answering to inquiries, handling complaints, giving instructions, credit card payment Request for customer cheque and Atm card.
Intern
Provide information to managemen
Manage equity
Cash flow management
Risk management
Tax management
Accounting
Examining financial statements and reporting
Budget preparations and forecasting.
Intern
Answer phone, email, and face-to-face customer enquiries.
Direct customers to online resources.
Create and maintain reports on customer interactions.
Attend weekly team meetings.
Update customer records in our system, including notes about conversations and outcomes.
