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工作经历
Analyst
DEALING WITH CUSTOMERS INTERNATIONALLY AND FINDING THEM A WAY THROUGH THEIR IMPEDIMENTS,
ANALYZING QUERIES AND FORWARDING THEM TO THE CORRESPONDING DEPARTMENTS, PROMULGATING THE BEST PRODUCTS TO THE CUSTOMERS, GENERATING LEADS, MONITORING OF THE STATUS OF REQUESTS BY CUSTOMERS, KEEPING AN ADEQUATE RELATIONSHIP WITH THE CUSTOMERS.
Management Trainee Officer (HR)
• Managing and Updating Human Resource Data.
• Assisting in Recruitment and Selection Process.
• Handling all Confidential information in a professional manner.
• Screening phone calls, emails, letters and personal visits. File flagging, Diary and Dispatch of Letters, Scanning.
• Acting as the first point of contact for anyone inquiring about a vacancy.
• Handled all employee for time off requests and grievances.
Customer Support Officer
Customer Support Officer
• Answered customer calls and addressed their queries or complaints
• Provided solutions and answers to queries
• Used the software program for updating and reviewing customer information
• Prepare monthly statistical reports
Worked as Complaint Management Officer on rotation for three months
