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概要
To learn and develop the abilities to work in a competitive environment for a brilliant career, where I could have an opportunity to work enthusiastically for the attainment of personal and organizational goals as a whole. Looking to work with a dynamic and reputed organization that offers versatile opportunities for comprehensive career building and skills development by serving in a professional working environment. Seeking a challenging position in a growing organization where acquired skills and knowledge will be utilized towards continued growth and development.
工作经历
Customer Support Representative
Catered customers query and concerns on behalf of the client.
Dealt with real time escalations and resolved them within a timely manner.
Provided live technical support for e-pay terminals and
Bringing new customers and business opportunities at the same time.
Resolving Vouchers related issues related to e-pay.
Maintaining a positive, empathetic and professional attitude toward customers
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Providing feedback on the efficiency of the customer service process.
Personal Secretary
Act as the point of contact between the manager and internal/external clients.
Screen and direct phone calls and distribute correspondence.
Handle requests and queries appropriately.
Manage diary and schedule meetings and appointments.
Make travel arrangements.
Take dictation and minutes.
Source office supplies.
Produce reports, presentations and briefs.
Devise and maintain office filing system.
