ResponsibilitiesTo educate all customers about payment process.Ensure timely response.Handling the Group Ticketing.Handling the process of Domestic and International Ticketing.Maintain the Daily and Monthly sales report.Researching travel options and presenting the best deal, routes in terms of requirements.Deal with the corporate client for pay the overdue amount.Resolve the corporate customer and normal customer issue.Daily Report share to Chief Executive.Daily morning meeting with the team and assign the target.To maintain the daily transition and send to Chief Executive on weekly basis.     Complaint Monitoring.

Responsibilities:

• As the part of Customer Services Department, taking care of Customer Life Cycle Management, retention and CRM.
• Mainly focused to retain the current customers and overall Customer’s closing issues.
• Managing the Inventory of CPE with the coordination with Finance department.
• Taking care of overall Regional targets related to cash and CPE Collection.
• Finalize the incentives of respective teams.
• Managing the distribution network in term of Customer retention, collection and inventory
management.
• Training of CRM collections new joining, to reduce tat and enhance the delivery of quality
service standard.
• Complaint Monitoring.
• Ensure complete operational efficiency-CPE Allocation/Handing Over Inventory to
Refurb/Admin related office work/Shift planning/day to day office & admin.
• Manage the all NWD MIS Related to Collection Department.
• Manage supervisory/ management escalations and handle accounts of difficult customers to ensure resolution of issues and the regularization on such accounts.
• Conduct monthly training session for collection team

Responsibilities:

• Looking Direct and indirect sales channel.
• Achievement of new customer acquisition Sales target on monthly/quarterly/yearly achievement.
• Stock Management.
• SO & Direct Sales Team management and ensuring their market visits.
• Market analysis, feedback and improvement in sales channel.
• Achieving the monthly Sales and Recovery targets.
• Meeting with existing and new clients.
• Managing and maintaining existing relationships and providing
excellent service and identifying further opportunities.

Responsibilities:

• Coaching, motivating and retaining staff and coordinating reward and incentive scheme.
• Take calls that Tele agents or Collection Officer can\'t handle.
• Store keeping of received CPE.
• Verification and physical checking of each CPE along with all accessories.
• Follow up with Vendor for pickups for collection for refurbishment.
• Prepare and compile detail for all in hand stock and stock issued for refurbishment for monthly basis.
• Resolve reseller queries regarding inventory/ Operation.
• Collection of Billing for unpaid customers.
• Collection of CPE from delinquent customers.
• Shift planning, organization and day to day management.
• Offering immediate support for dealing with difficult customers.

Responsibilities:

• Responsible for collections of CRM products Carkey, Pilcorp, Personal Loan, manage
Collections, Recoveries, Repossession of vehicles, Litigations process.
• Daily monitoring all buckets flows/delinquency. Meetings with staff.
• Training of CRM collections new joining, to reduce tat and enhance the delivery of quality
service standard.
• Complaint Monitoring, Dep’t. Administration.
• To educate all customers about monthly payment process.
• Resolve customer queries related with products.
• Review all the concern documents as per Fraud Risk.
• Responsible for achieving the monthly and annual collection targets.
• Maintain all Legal cases file.

Responsibilities:

• To educate all customers about monthly payment process.
• Resolve customer queries related with products.
• To achieve the monthly and annual collection targets.
• Resolve queries from other branch customer.
• Custodian of cash vault CRM Collection Dept.