Responsible for

Allocation of daily orders to process fulfilment team, Coordinating with individual team members work schedule and leave requests to ensure proper task completion in accordance with the operations team procedure.

Working closely to clients requirements and ensuring that reports are dispatched in agreed timeframe.

Responsible for client account management, acknowledging clients queries promptly and treating them in a courteous manner.

Ensuring detailed investigations and analyzing of problems or situation before providing a recommendation for solutions.

Understanding client\'s basic needs and work to exceed their expectations, resolving issues with limited command, maintaining high customer satisfaction and monitoring customer complaints.

Provision of proactive support to operations department to ensure implementation of all operational, HR, compliance and company policies.

Relate all new or revised policies, procedures or processes to team members to ensure they the most up-to-date and current information.

Facilitate team operations by discussions through sharing of information and knowledge, identification of teamwork problems, development of problem-solving recommendations and replanning for standardizing team operations.

Preparing performance appraisal and performance review reports of team.

Assess need for training in team members and submission of report to HOD.

Provision of training and shadowing new members of the team.

Following current and prospective ISO standards, policies and procedures.

Carrying out any other task and assignment delegated by the management.

Responsible for

Performing Due Diligence for client companies

Developing of Role Clarifications/ Job Descriptions for managerial, non-managerial and other senior level positions

Helps client companies in developing HR structure and communicate policies and train employees accordingly

Ensuring client companies business practices are in accordance with human resource policies

Providing companies with updated salary and job description information through Mercer’s Total Remuneration Survey (TRS)

Performing Job Evaluations of managerial and non-managerial positions for client companies

Responsible for

SALES AND DEPOSIT(S&D)MATTERS: Manage all S&D matters held with branch ,SDR shortages,Cheques under clearing,Bounce Cheques management,IOU

CREDIT SALES: Manage all credit sales, credit invoices, and timely credit recoveries.

CHEQUES MANAGEMENT: Manage all credit and current dated cheque list cheques realization, timely bounce cheques recoveries.

PAYMENTS RECONCILIATION: Ensuring that all payments deposited in bank,credit collections, maintain SD\'s ledger, credit sales posting, institutional sales,ensure timely payment realization & verification through bank.

FIXED ASSETS: Ensuring that all fixed assets of the company are in good and working condition and maintenance of their record.

STOCK RECONCILIATION: Stocks reconciliation through IRA of all ware houses,DC and SRR reconciliation, Damage & expire stock reconciliation.

Responsible for

•Accuracy, Completeness, Timeliness of relevant data covered by the respective department.
•Will have subject matter knowledge of the content collected as well as the ability to approve and publish that content in SNL products.
•Responsible for maintaining knowledge of procedures and utilization of internal systems and tools.

Data Collection
•Collect Corporate and Financial Data for Covered Companies
•Maintain Accounting Covered Officer Roles
•Execute As-Reported and Source Tagging Processes

Department Projects
•Complete Department Projects

General
•Stay Current and Improve Knowledge of Entry System Functions & Utilities

Responsible for

Coordinating and facilitating Administering/Human Resource work among various functions of the Institution along with teaching of ACCA subject F1( Foundation in Accountant and Business)