概要

Seek and secure a customer service representative position in a stable company where I can best showcase, utilize, and improve my skills and expertise in English communication and customer relations.

项目

Customer Services Representative

工作经历

公司标识
Customer Services Representative
CMD DISPATCH
Nov 2019 - Apr 2021 | Lahore, Pakistan

Dispatcher (USA)
Job Responsibility 

Assigns motor vehicles and drivers for conveyance of passengers
Records time of departure, destination, cargo, and expected time of return.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Manage large amounts of incoming calls. 

公司标识
Customer Services Representative
NETROOTS TECHNOLOGIES
Jun 2017 - Oct 2019 | Lahore, Pakistan

Spectrum Cable (USA)
Job Responsibility

Open and maintain customer accounts by recording account information.
Prepare product or service reports by collecting and analyzing customer information.
Contribute to team effort by accomplishing related results as needed.
Manage large amounts of incoming calls.
Generate sales leads.
Go the extra mile to engage customers.
Assist with placement of orders, refunds, or exchanges.
Resolve product or service problems:
 Clarifying the customer's complaint.
Determining the cause of the problem.
Selecting and explaining the best solution to solve the problem.
Expediting correction or adjustment.
Following up to ensure resolution.

公司标识
Customer Services Representative
TransData International
May 2015 - Jan 2017 | Lahore, Pakistan

Hungry House (UK)
Contact Validation (USA)
Job Responsibility

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Manage large amounts of incoming calls.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Communicating and coordinating with colleagues as necessary.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support. 

公司标识
Customer Services Representative
AhadCom
Feb 2013 - Nov 2014 | Lahore, Pakistan

Bell Mobility (Canada)
Job Responsibility

Generate sales leads.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods & tools.
Meet customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.

学历

School Of Law
学士, 法律学学士, ‎
LLB
2015
The Punjab Group Of Colleges Lahore
学士, 贸易学士, ‎
Bachelors In Commerce
2013
The Punjab Group Of Colleges Lahore
中级/A级, , ‎
FSC PRE-ENGINEERING
2011
Lahore Scholars School
大学入学/0级, , ‎
Computer Science
2009

技能

熟练 Listening Skills
熟练 MS Office
熟练 Product Knowledge
熟练 The ability to respond quickly
熟练 Written Oral and Communication

语言

熟练 旁遮普语
熟练 乌尔都语
熟练 英语