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概要
Passionate, driven, adaptable, and enthusiastic professional with a genuine love for learning and growth. I thrive on challenges and enjoy finding creative solutions that drive impactful results. A natural collaborator and excellent communicator, I value building strong relationships and fostering a positive work environment. With a growth mindset and a constant desire to learn, I embrace new opportunities and embrace change. Let\'s connect and explore new possibilities together!
工作经历
Compliance Officer
• Customer Screening through automated screening system
• Performing Customer Due Diligence (CDD) and Verification of customers information.
• Identification,Verification and conducting due diligence of beneficial owners.
• Coordination with other department to obtain necessary documents for identification of customers.
• Conducting research through internet and reliable public databases.
• Ongoing review of KYC information of customers and ensure its correctness and accuracy.
• Conduct AML Enquiries/investigation upon directives received from the compliance manager on an Ongoing basis.
(Central Cash Office) CCO Supervisor
● Maintain a positive work environment for all checkout staff. Generate accurate reports of sale at the end of the Day.
● Manage and perform all check-out functions on a daily basis and deposit sale on daily basis.
● Communicate clearly and openly with customers and highlight their demands in weekly meeting. Listen to customer complaints and questions and refer them to the Store Manager when required.
● Manage the checkout area and ensure each station remains clean and efficiently run. Ensure all stations have adequate cash and change at all times.
● Supervisor trains and oversees the work activities of cashier staff locations.
● Assisting the Retail Cash Manager in the supervision of cashiers and other front-end employees.
● Monitoring and controlling cash drawer levels, reconciling cash transactions, and preparing daily deposit reports.
● Overseeing the accurate handling of customer transactions, including cash, credit/debit card, and check transactions.
● Maintaining up-to-date knowledge of cash handling procedures and company policies.
● Providing training and development opportunities to cashiers, including training on new procedures and customer service skills.
● Ensuring that cashier stations are well-stocked and organized, and that cashiers have all necessary supplies and equipment.
● Investigating and resolving customer complaints and disputes in a professional and timely manner.
● Ensuring that all cashiering equipment and technology, such as point-of-sale (POS) systems and cash registers, are functioning properly.
● Maintaining a safe and secure work environment by adhering to all security and loss prevention procedures.
Cashier / SRO_CRO
● Promoted customer loyalty and consistent sales by delivering Friendly service and knowledgeable assistance. ● Answered questions about store policies and concerns to support positive customer experiences. ● Worked closely with Lead Cashier to solve problems and handle Customer concerns. ● Trained as SRO and provided back-up coverage to provide customers with optimal support. ● Doing credit card merchant settlement with 100% accuracy ● Answered questions about store policies and addressed customer concerns. ● Used POS system to enter purchase items and process payments and issue receipts ● Operated the cash register to record transactions accurately. ● Helped customer’s complete purchases & locate items. ● Exchanging or refunding items with various problems like size Issues, defective or color issues and make this process as fast as possible to satisfy customers. ● Collected customer feedback and suggestions, made a report On Microsoft Office, and gave it to the management team to improve Customer service as much as possible. ● Answering an average of 30 to 40 calls per day addressing customer Inquiries, solving problems, and providing product information. ● Created customer support strategy to increase customer retention. ● Educating customers about productivity and store policy for refunding or exchanging items.
