Business development and branch supervision

Branch Deposits, NTB , lending and profitability growth
Branch service quality maintenance.
Capacity building staff evaluation & supervision of day to day operations inline with shariah compliance.
Implementation of sbp policies & procedures.

o Expense/budget utilization
o Branch Annual Audit & compliance.
o Cash deposit ratio.
o Service quality standards implementation.
o Account opening in line with AML/CFT regulations.
o Reconciliation of GLs & other bank accounts balancing.
o ATM operations.
o Supervision of over all day to day operations as per shariah board instructions.
o Branch KPI growth.

o Supervision of Team of 18 staff members.
Awarded by spot award in OCT 2014 and Apr 2015 respectively.
o Successful completion of certified branch operation manager training program in MCB learning and development center Islamabad.
o Got Above expectations rating for the year 2014 , 2015, and 2016 yearly appraisals.
o Ensure efficient & effective services delivery to the bank customers.
o Ensuring of operational risk minimization at the branch and is responsible for adherence to bank’s policies & procedures and compliance of regulatory requirement in all activities & transactions.
o Ensuring effective internal control on branch administrative affairs.
o Ensuring branch meet all KPI targets and branch resources are effectively utilized.
o Ensure effective implementation of policy regarding KYC/CNIC/AML in the branch with no exceptions.
o Monitoring of ATM Operations and ensure 95%+ uptime in branch.

o Responsible for overall branch activities to be carried out strictly in accordance to SBP regulation & guidelines.
o Dealing with customer queries and assist all customers according to their needs, opening all types of deposit accounts and possessing as per policy.
o Leading, coaching & supervising customer services representatives, cash officers (Tellers) and other operational staff of branch and maintaining optimal branch score on the CS score card.
o Issuance, handling requisitions, custody, dispatch, destruction of Cheque Books and ATM cards/wiz cards/credit cards and other security stationary.
o Joint custodian of locker keys, Exercising effective dual control over cash along with daily monitoring of cash holding levels to attain optimum holding levels.
o Responsible for all inward and outward mails and stock management.
o Responsible for all depository accounts (claimed and unclaimed), verification of linking and de-linking of accounts, tagging, blocking, activation of accounts as well as management of dormant accounts.
o Perform/lead assigned staff in conducting financial and non-financial transactions and ensure branch profitability expense control and budgeting.
o Monitoring and processing of all activities pertaining to ATM operations and ensuring that ATM cash is balanced.
° Foreign currency management and reporting.
o Branch Audit handling, closing and reporting to concern department.

o Account opening through (CAPS) and record keeping as per bank requirement..
o ATM Operations, Wiz/Debit cards, credit cards, pardes cards issuance.
o Remittances (Cash over the counter, Western union and Express Money).
o CBO (cheque books requisitions and delivery) as per policy.
o Checking and Supervision of Dormant account in coordination with CSOM.
o CASH MANAGEMENT - SBP monthly stock position reporting to SBP.
o Supervision of cash officers in coordination with CSOM.
o Assist operation manager in branch daily operations.
o Assist Branch manager in cross selling and retaining NTB customers.

o Meetings with the Top management of Private schools and NGO’s/INGO’s in Peshawar, mardan, nowshera and kohat cities for product presentations and development.
o Introducing NCE’s syllabus (books) and SSP (School support program) to schools and INGO’s/NGO’s.
o Events arrangement: Arrange Seminars, and Workshops to promote our products and create awareness of modern/early education.
o Ensure timely Admin/Logistics support to all clients and book sellers.
o Management of the Sales/promotion team to attract new potential clients.
o Provide sales Plan to business development executives.
o Supervision of sales/promotion team and obtaining daily reports from them.
o Arranging Teacher training for client schools and NGO’s ensuring that all the trainings are conducted in an effective way.
o Supporting the team of Master trainers in conducting training.
o Monitoring and consultancy visits to client schools and literacy Centers to ensure that School support program is properly implemented.
o Hiring of staff in consultation with the Director.
o Timely preparation and submission of consolidated monthly progress report to Director marketing.
o Coordination with schools / NGO’s and District Education Department for feedback reports and progress.
o Coordinating with head office Karachi in Products Promotion and improvement, and ensuring Stocks (books) availability in regional offices.