概要

Well-presented articulate and confident individual with a proven ability to provide exceptional customer services and human resource management to ensure that customers leave with a lasting positive impression. I have a passion about human resource management and operations with excellent interpersonal skills, confidence and experience dealing with difficult situations during work. I am successful in leading teams, building and maintaining relationships, and leveraging core strengths to maximize success.

项目

Effects of HR Training on Employees Performance (Ericson UK)

工作经历

公司标识
Manager Admin & HR
Recruiting Solutions US BPO
Jan 2014 - Apr 2019 | Islamabad, Pakistan

Perform quality controls, Admin and monitor growth KPI’s.
Assist HR with recruiting when necessary and oversee the reports.
Contribute towards the achievement of company’s strategy and operational objects.
Informative interview & interview debrief calls with candidates.
Delegating tasks and set deadlines for your internal team.

公司标识
Operations Manager
J Telemarketing
May 2012 - Jan 2014 | Islamabad, Pakistan

Recruit, train, supervise and appraise human resources.
Manage and increase the effectiveness and efficiency to support (HR, IT and Finance).
Review the performance of staff, identify training needs.
Improve quality and to minimize errors to provide best customer service.
Coordinate, manage, and monitor the working of various departments in the organization.
Assist HR with recruiting when necessary and oversee the reports.
Setting clear team goals.

公司标识
Operations Manager
Tesco Stores London England
Feb 2007 - Feb 2012 | Greater London, United Kingdom

Plan and review compensation actions; enforcing policies and procedures.

Designing and implementing a strategic sales plan that expands company's customer base and ensure it's strong presence.

Implement health & safety to resolve any legal and security issues.

Payroll management, agency expenses and oversee overall financial management.
Achieving growth and hitting sales targets by successfully managing the sales team.

公司标识
Research Analyst
Pakistan institute of development Economics
Jun 2006 - Jan 2007 | Islamabad, Pakistan

 Organize and gather data for research.
 Present the report to supervisor on different issues.
 Analyze and present the data on excel tools and power point.
 Deliver the proper daily research reports to the senior management.
 Telephonic interviews & data entry.

学历

University of East London, England
硕士, 工商管理硕士学位, MBA Human Resource Management‎
Accounting & Finance, Business Economics, Human Resource Management
所占比重 60%
2009
London South Bank University
大专, Certified Course in Security From London‎
Security Management
Completed
2008
Quaid-i-Azam University
硕士, 科学硕士学位, MSC ECONOMICS‎
ECONOMICS, FINANCE, STATISTICS
所占比重 59%
2007
University of the Punjab
学士, 贸易学士, B.Com‎
accounting, commerce, economics
等级 B
2004
University of Central Punjab (UCP)
中级/A级, 贸易学学生, I.Com‎
Accounting & Finance, Advertising and Communication Management, Business Economics
等级 B
2002

技能

3 年 Good presentation skills.
5+ 年 Strong Interpersonal and communication
4 年 Computer Literacy
4 年 CRM
4 年 Customer Service Certification (CBP)
3 年 Distribution Management
3 年 E-Commerce
5+ 年 English Fluency
5+ 年 Excellent Verbal and Written Communication
5+ 年 experienced
5+ 年 Good Communication skills
5+ 年 High Pressure Situations
2 年 Microsoft Excel
3 年 MS OFFICE
4 年 MS Word
5+ 年 Punctual
1 year report writing
5+ 年 Strong Communication skills
4 年 Typing
2 年 WEB SEARCH
5+ 年 written and spoken
2 年 *Finance *Supply Chain *Inventory
4 年 Administration Activities
3 年 Administration Jobs
3 年 analysis
5+ 年 at least two years experince
2 年 Balance Training
3 年 Behavioral Consultation
5+ 年 Building Relationships
3 年 Business Development
4 年 Business requirement specification
4 年 Capital Budgeting
3 年 Change management
少于一年Chinese Language
4 年 Client Follow-up
5+ 年 Closing
4 年 Cold Calling
5+ 年 communicate clearly
5+ 年 Communication
3 年 Contract management
4 年 Corporate - Finance Departments
4 年 Corporate - HR Departments
3 年 Corporate - Marketing Departments
3 年 Corporate - Procurement / Administration Departmen
2 年 Corporate Tax Filings
2 年 correspondences
5+ 年 Cross Selling
5+ 年 CSR
5+ 年 Customer Care
4 年 Customer Management

语言

熟练 乌尔都语
熟练 英语

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