概要

Well-presented articulate and confident individual with a proven ability to provide exceptional customer services and human resource management to ensure that customers leave with a lasting positive impression. I have a passion about human resource management and operations with excellent interpersonal skills, confidence and experience dealing with difficult situations during work. I am successful in leading teams, building and maintaining relationships, and leveraging core strengths to maximize success.

项目

Effects of HR Training on Employees Performance (Ericson UK)

工作经历

公司标识
Manager Admin & HR
Recruiting Solutions US BPO
Jan 2014 - Mar 2020 | Islamabad, Pakistan

Perform quality controls, Admin and monitor growth KPI’s.
Assist HR with recruiting when necessary and oversee the reports.
Contribute towards the achievement of company’s strategy and operational objects.
Informative interview & interview debrief calls with candidates.
Delegating tasks and set deadlines for your internal team.

公司标识
Operations Manager
J Telemarketing
May 2012 - Jan 2014 | Islamabad, Pakistan

Recruit, train, supervise and appraise human resources.
Manage and increase the effectiveness and efficiency to support (HR, IT and Finance).
Review the performance of staff, identify training needs.
Improve quality and to minimize errors to provide best customer service.
Coordinate, manage, and monitor the working of various departments in the organization.
Assist HR with recruiting when necessary and oversee the reports.
Setting clear team goals.

公司标识
Operations Manager
Tesco Stores London England
Feb 2007 - Feb 2012 | Greater London, United Kingdom

Plan and review compensation actions; enforcing policies and procedures.

Designing and implementing a strategic sales plan that expands company's customer base and ensure it's strong presence.

Implement health & safety to resolve any legal and security issues.

Payroll management, agency expenses and oversee overall financial management.
Achieving growth and hitting sales targets by successfully managing the sales team.

公司标识
Research Analyst
Pakistan institute of development Economics
Jun 2006 - Jan 2007 | Islamabad, Pakistan

 Organize and gather data for research.
 Present the report to supervisor on different issues.
 Analyze and present the data on excel tools and power point.
 Deliver the proper daily research reports to the senior management.
 Telephonic interviews & data entry.

学历

University of East London, England
硕士, 工商管理硕士学位, MBA Human Resource Management‎
Human Resource Management
2009
Quaid-i-Azam University
硕士, MSc, MSC ECONOMICS‎
Business Economics
2007
University of the Punjab
学士, 贸易学士, B.Com‎
Commerce
2004
University of Central Punjab (UCP)
中级/A级, 贸易学学生, I.Com‎
Commerce
2002

技能

熟练 Computer Literacy
熟练 CRM
熟练 Customer Service Certification (CBP)
熟练 Excellent Verbal and Written Communication
熟练 experienced
熟练 High Pressure Situations
熟练 Typing
中级 WEB SEARCH
熟练 written and spoken
熟练 Administration Activities
熟练 Administration Jobs
熟练 Adminstration Knowledge
熟练 Analysis
熟练 at least two years experince
中级 Balance Training
熟练 Behavioral Consultation
熟练 Building Relationships
熟练 Business Development Process
熟练 Business requirement specification
熟练 Calient Contact
熟练 Change Management
熟练 Client Follow-up
熟练 Closing
熟练 Communicate Clearly
熟练 Conservation Awareness
熟练 Consultancy Sales
熟练 Contract Management
熟练 Corporate Marketing Departments
熟练 Corporate HR Department
中级 Corporate Tax Filings
中级 correspondences
熟练 CSR
熟练 Customer Management
熟练 Customer Service Certification (CBP) 
熟练 Customer Services
中级 Customs Regulations
熟练 Data Miniing
中级 Database Administration
熟练 Delivery Experienced
熟练 Distribution Analysis
中级 Distributors
熟练 Documentation
熟练 Documentation Maintenance
初学者 Drake Tax Software
中级 Driving license issued from GCC
熟练 Employee Engagement
熟练 Energetic
熟练 English Written / Verbal Communication
中级 Enterprise Design Patterns
中级 Evaluation and Implementation

语言

熟练 乌尔都语
熟练 英语

关注的公司

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Asim 联系人

Nouman Sultan
Embassy of United States of America